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Professional Training
4.9 (24 Reviews)

Managing Customer Care

STL, In London (+21 locations)
Length
1 day
Price
495 GBP excl. VAT
Next course start
20 January, 2025 (+49 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Price
495 GBP excl. VAT
Next course start
20 January, 2025 (+49 start dates)
Course delivery
Classroom, Virtual Classroom
Leave your details so the provider can get in touch

Managing Customer Care

STL courses

  • Understand the importance of every single interaction with a customer
  • Deal with customers confidently, professionally and with warmth
  • Understand the impact you can have on the person you are speaking to
  • Understand how to relate to people effectively, either face to face, on the phone or via email
  • Turn complaints into opportunities
  • Deal with difficult customer interactions confidently and positively

What to expect

  • Courses never cancelled .
  • Restaurant lunch .
  • Last minute rescheduling .
  • 24 month delegate support forum .
  • Face-to-Face and Virtual Instructor led .
  • And more... .

Upcoming start dates

Choose between 49 start dates

20 January, 2025

  • Classroom
  • London
  • English

28 January, 2025

  • Virtual Classroom
  • Online
  • English

20 February, 2025

  • Classroom
  • London
  • English

28 February, 2025

  • Virtual Classroom
  • Online
  • English

25 March, 2025

  • Classroom
  • London
  • English

31 March, 2025

  • Virtual Classroom
  • Online
  • English

25 April, 2025

  • Classroom
  • London
  • English

29 April, 2025

  • Virtual Classroom
  • Online
  • English

20 May, 2025

  • Virtual Classroom
  • Online
  • English

28 May, 2025

  • Classroom
  • London
  • English

18 June, 2025

  • Virtual Classroom
  • Online
  • English

25 June, 2025

  • Classroom
  • London
  • English

18 July, 2025

  • Virtual Classroom
  • Online
  • English

25 July, 2025

  • Classroom
  • London
  • English

18 August, 2025

  • Virtual Classroom
  • Online
  • English

22 August, 2025

  • Classroom
  • London
  • English

17 September, 2025

  • Virtual Classroom
  • Online
  • English

22 September, 2025

  • Classroom
  • London
  • English

17 October, 2025

  • Virtual Classroom
  • Online
  • English

22 October, 2025

  • Classroom
  • London
  • English

17 November, 2025

  • Virtual Classroom
  • Online
  • English

21 November, 2025

  • Classroom
  • London
  • English

17 December, 2025

  • Virtual Classroom
  • Online
  • English

23 December, 2025

  • Classroom
  • London
  • English

19 January, 2026

  • Virtual Classroom
  • Online
  • English

21 January, 2026

  • Classroom
  • London
  • English

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  • Aberdeen
  • English

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  • Bedford
  • English

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  • Belfast
  • English

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  • Birmingham
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  • Bristol
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  • Burnley
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  • Cardiff
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  • Edinburgh
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  • Edinburgh
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  • Glasgow
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  • Leicester
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  • Liverpool
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  • London
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  • Manchester
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  • Newport
  • English

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  • Nottingham
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  • Portsmouth
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  • Sheffield
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  • Southampton
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  • Sunderland
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  • Classroom
  • Wolverhampton
  • English

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  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?



Anyone who comes into direct contact with customers, either face to face, on the phone or via email, or who manages people who do.

Training Course Content



Understanding Customer Care

What is customer care?
Some facts about customer care
Exercise: you are the customer!

Understanding customer needs and expectations

Implicit and explicit expectations
Meeting and exceeding expectations

Communicating with customers

First impressions
Ambassadors
Face to face customer contact
Telephone skills: customer service on the phone
Emails: top tips
Asking the right questions
Listening skills

Building relationships

The assertive approach
Assertive techniques
How to deliver difficult messages
Conflict management top tips

Handling complaints

Best practice when dealing with complaints

Review and close

Action planning

Expenses



List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.

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Reviews by course attendees

Average rating 4.9

Based on 24 reviews.
Reviews are published according to our review policy.
Write a review!
Shailina
5/5
26 Feb 2024

Most useful topic: COMMUNICATION STYLES

Keeley
5/5
23 Feb 2024

It was all perfect

Keeley
5/5
23 Feb 2024

It was all perfect

STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London

STL

Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...

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