Professional Receptionist Training Course
- Confidence and Professionalism: Develop self-awareness and confidence, projecting a professional image that leaves a lasting impression.
- Efficient Telephone Handling: Learn to make welcoming first impressions over the phone, efficiently take messages, and handle enquiries assertively.
- Effective Reception Area Management: Uphold confidentiality standards, organise the reception area, and maintain a professional environment.
- Action Plan Creation: Leave with a personalised action plan to implement your newfound skills immediately.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- And more... .
Upcoming start dates
Choose between 49 start dates
Upcoming start dates
Suitability - Who should attend?
Are you ready to elevate your receptionist skills and make a lasting impact in your workplace? Our one-day Professional Receptionist Training Course is tailored for individuals seeking to excel in receptionist roles within business settings
This course is designed for individuals aspiring to excel in receptionist roles within business settings. Whether you are new to the role, a current receptionist seeking to enhance your existing skills, or a professional transitioning into receptionist position, this course provides valuable insights and practical techniques to thrive in this pivotal role.
Training Course Content
Mastering Effective Communication
Cultivate a responsive and positive approach.Self-awareness, professionalism and confidence.
Develop persuasive and influential communication techniques.
Manage difficult situations
Explore nonverbal cues and effective language usage.
Welcoming and Greeting Visitors
Create positive first impressions during visitor encounters.Being an ambassador for your organisation.
Understand visitor needs and acknowledge regular guests.
Handle multiple interactions simultaneously.
Master proactive acknowledgment and friendly departures.
Professional Telephone Skills
Make a professional and friendly first impression over the phone.Enhance call structure and timeliness.
Efficiently take messages.
Handle enquiries assertively and professionally.
Screen calls effectively.
Reception Area Management
Uphold confidentiality standards.Organise and maintain a professional reception area.
Create and Action Plan
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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