Customer Care for the Receptionist
- The role of the Receptionist
- To define great service with impeccable style
- The dynamics of personal influence
- Successful Principles of Communication
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- And more... .
Upcoming start dates
Choose between 49 start dates
Upcoming start dates
Suitability - Who should attend?
Receptionist staff have a lot of work they have to do; collect post, take messages, organise meeting rooms, welcome callers, answer telephones, supply copying paper, accept deliveries, and much, much more – and all in good spirits. This course is for managers and their Receptionist Staff whose duties are required to flow discreetly and efficiently in public view and to promote a calm, friendly and welcoming environment to the visitor.
Training Course Content
The Impact Protocols
Of warm Intentions: become an AmbassadorAnticipate the Presentation: self-regulation techniques and deportment
The Power of Suggestion
Attitude and Atmosphere: creating the environment
What makes Service exceptional?
The Command Centre
Everyone CountsRecording the Detail: keeping track (messages, appointments, deliveries, meeting rooms, etc)
Assertively Measured
The Centre of Attention
The Conversationalist
The intuitive questions to askWhy it sometimes goes wrong?
Communication Styles: how to use them for understanding
Internal Technology; dealing with interruptions, computer fails, etc
What do you represent?
Keeping your cool with the Salesmen - and with angry clients.
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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