Professional Training
4.7 (11 Reviews)

Customer Care

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Customer Care

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course Participants will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace.

This customer care training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • How to handle objections
  • Understand the importance of customer care in a sales environment
  • How to handle complaints in a positive way

Training Course Content

  • 09:30 - 10:00 Coffee & Introduction
  • 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover Participants personal experience of poor service and to make sure they do not treat their customers in the same way.)
  • 10:30 - 11:15 Customer Care (Ways of improving relationships with customers)
  • 11:15 - 11:30 Coffee Break
  • 11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)
  • 12:30 - 13:00 Being the Best at Customer Care
  • 13:00 - 14:00 Lunch Break.
  • 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them? Focussing on the most common objections, Participants discuss the best ways to handle them, sharing ideas is encouraged.
  • 14:45 - 15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)
  • 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints, enquiries and existing customers.)
  • 16:30 Summary & Action Plans Agreed

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Average rating 4.7

Based on 11 reviews.
Write a review!
Gwen Catelani, Manchester Fluid System Technologies
04 Mar 2014

Excellent Interesting Course

Jeanette Roberts, Manchester Fluid System Tech Ltd
27 Feb 2014

Excellent delivery. Clear and articulate. Great examples to support learning. Very engaging.

Kerrie Hastings, Swagelok Manchester
22 Feb 2014

Fantastic course, I will gain professionally & personally - Thank-you!


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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