Professional Training

Advanced Customer Service for the Public Sector

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Advanced Customer Service for the Public Sector

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight

Training Course Content

  • 09.30-10.00: Coffee and Introduction. What makes customer service amazing?
  • 10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
  • 10.30-11.15: Product knowledge. The backbone of amazing customer service.
  • 11.15-11.30: Coffee break
  • 11.30-12.15: Don't ignore your competitors. Stay ahead of the game and how to implement it.
  • 12.15-12.45: Advanced communication skills. The WOW factor.
  • 12.45-13.45: Lunch
  • 13.45-14.45: Inspiring our colleagues and employer.
  • How can we get everyone involved?
  • Case studies. Can we do what they do?
  • 14.45-15.45: Sales is everyone's business in customer service.
  • 15.45-16.45: Complaint handling strategies.
  • How to get customer feedback that makes the difference.
  • 16.45:- Finish Summary and Action Plan.

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Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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