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Advanced Customer Service for the Public SectorPTP Training & Marketing Ltd
Advanced Customer Service for the Public Sector
Advanced Customer Service for the Public Sector - PTP Training & Marketing
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
- How to develop an awareness of competitors and how to use this to improve your own service
- Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.
Training Course Content
- Introduction - What makes customer service amazing?
- The essentials of advanced customer service and how to deliver them in the public sector environment.
- Product knowledge. The backbone of amazing customer service.
- Don't ignore your competitors. Stay ahead of the game and how to implement it.
- Advanced communication skills. The WOW factor.
- Inspiring our colleagues and employer.
- How can we get everyone involved?
- Case studies. Can we do what they do?
- Sales is everyone's business in customer service.
- Complaint handling strategies.
- How to get customer feedback that makes the difference.
- Finish Summary and Action Plan.
Provider: PTP Training & Marketing Ltd
PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...