Advanced Customer Service for the Public Sector

PTP Training & Marketing Ltd
Course summary
Length: 1 day
Price: 390 GBP excl. VAT
Course type: Open / Scheduled
Next available date: 06/04/2017 - Edinburgh
Course Dates
390 GBP
390 GBP
390 GBP
390 GBP
390 GBP
390 GBP

Advanced Customer Service for the Public Sector

Success in Leadership & Motivation Skills

Advanced Customer Service for the Public Sector - PTP Training & Marketing

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
  • How to develop an awareness of competitors and how to use this to improve your own service
  • Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.

Training Course Content

Programme Outline:

  • Introduction - What makes customer service amazing?
  • The essentials of advanced customer service and how to deliver them in the public sector environment.
  • Product knowledge. The backbone of amazing customer service.
  • Don't ignore your competitors. Stay ahead of the game and how to implement it.
  • Advanced communication skills. The WOW factor.
  • Inspiring our colleagues and employer.
  • How can we get everyone involved?
  • Case studies. Can we do what they do?
  • Sales is everyone's business in customer service.
  • Complaint handling strategies.
  • How to get customer feedback that makes the difference.
  • Finish Summary and Action Plan.

Provider: PTP Training & Marketing Ltd

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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PTP Training & Marketing Ltd

Leicester Tigers Rugby Club
Aylestone Road
LE2 7TR Leicestershire

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