Course description
Advanced Customer Service for the Public Sector
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
CPD Value 5.5 Hours
Upcoming start dates
Upcoming start dates
Outcome / Qualification etc.
- Understand the key elements of outstanding customer service
- Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
Training Course Content
- 09.30-10.00: Coffee and Introduction. What makes customer service amazing?
- 10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
- 10.30-11.15: Product knowledge. The backbone of amazing customer service.
- 11.15-11.30: Coffee break
- 11.30-12.15: Don't ignore your competitors. Stay ahead of the game and how to implement it.
- 12.15-12.45: Advanced communication skills. The WOW factor.
- 12.45-13.45: Lunch
- 13.45-14.45: Inspiring our colleagues and employer.
- How can we get everyone involved?
- Case studies. Can we do what they do?
- 14.45-15.45: Sales is everyone's business in customer service.
- 15.45-16.45: Complaint handling strategies.
- How to get customer feedback that makes the difference.
- 16.45:- Finish Summary and Action Plan.
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Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...