Professional Training
5.0 (4 Reviews)

Customer Excellence for Finance Staff

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Customer Excellence for Finance Staff

This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence.

This Customer Excellence for Finance Staff course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • A greater understanding of the customers needs and how they rate customer excellence
  • Understand why customers complain especially when there is a financial implication and how to put things right

Training Course Content

  • 09:30 - 09:45 Coffee & Course Objectives
  • 09:45 - 10:30& Customer Excellence
  • (What does it mean to you? Why should we bother? The good v the bad)
  • 10:30 - 11:00 Benefits of Delivering Customer Excellence
  • 11:00 - 11:15& Coffee break
  • 11:15 - 12:00 Know your Customers
  • 12:00 - 12:45 Developing Customer Excellence (Customer expectations, service evaluation)
  • 12:45 - 13:45 Lunch break
  • 13:45 - 14:45 Customer Complaints (Why customers complain, dealing with difficult customers, benefits of complaints)
  • 14:45 - 15:30 Act Upon It! (Understanding some of the financial acts that govern what we do)
  • 15:30 - 15:45 Coffee Break
  • 15.45 - 16:30 Have we got it right?
  • 16:30 - 16:45 Summary & Action Plans Agreed

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Average rating 5

Based on 4 reviews.
Reviews are published according to our review policy.
Write a review!
Kim Taylor, K3 Business Technology Group plc
29 Dec 2015

Well presented course, fun learning.

Vicky Bullock, K3 Business Tecnology Group plc
24 Dec 2015

The course was really good.

Elliot Moscon, Zoopla
08 Jan 2014

Level of engagement from trainer was outstanding.


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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