Course description
One person can only do so much. If you want to achieve more – and create opportunities for others to develop their skills – you must learn to delegate effectively.
Hamilton Mercer’s Delegation Methodologies™ help people to increase productivity, optimise efficiency, develop others, and improve overall team performance.
Upcoming start dates
Suitability - Who should attend?
People of all experience levels and seniority who need to delegate tasks and projects to others. The course is suitable for office and remote-working scenarios.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
Module 1: Delegation Mindset: Benefits, Barriers, and Goals
Learning Outcomes
- Audit workload to identify suitable tasks/projects for delegation.
- Shift focus away from an ‘Activity Mindset’ to an ‘Accomplishment Mindset’.
- Spend more time on ‘High Value Tasks’ by removing ‘Productivity Blockers’.
Methodologies
- Introduction to Delegation
- Deciding What to Delegate
Module 2: Delegation Preparation: Enabling Tools / Selection / Decision Making
Learning Outcomes
- Use technology to share ‘best practice’, optimise efficiency, and increase behavioural consistency.
- Evaluate the capabilities and commitment / motivation levels of others.
Methodologies
- Creating Instructional Content to Support Delegation
- Deciding Who to Delegate to
Module 3: Delegation Communication: Presentation, Commitment & Check-in
Learning Outcomes
- Communicate persuasively and set clear objectives to reduce misunderstandings.
- Establish suitable tracking guidelines and communication/support channels.
- Clarify working preferences to avoid ‘Upward Delegation’ and micromanagement.
Methodologies
- Persuasively Presenting Your Delegation Request
- Proactively Monitoring Progress
Module 4: Delegation Follow-up: Outcomes, Development, and Optimisation
Learning Outcomes
- Give constructive feedback and address skills gaps.
- Identify the root cause of mistakes / substandard work.
- Provide motivational praise and recognition.
Methodologies
- Tactfully Highlighting People’s Mistakes™
- Selecting the Correct Type of Development
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.7
The course was very interactive and I like the fact it was based specifically with internal team relationships at KPS.
Delivery content and approach was well organized and it has involved every individual.
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Hamilton Mercer
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