Course description
One person can only do so much. If you want to achieve more – and create opportunities for others to develop their skills – you must learn to delegate effectively.
Hamilton Mercer’s Delegation Methodologies™ help people to increase productivity, optimise efficiency, develop others, and improve overall team performance.
Upcoming start dates
Suitability - Who should attend?
People of all experience levels and seniority who need to delegate tasks and projects to others. The course is suitable for office and remote-working scenarios.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
Learning Objectives
Upon completing this course, learners will be able to:
- Overcome the ‘psychological’ and ‘practical’ barriers that prevent delegation.
- Select the most appropriate people to delegate to, based on their capabilities and commitment levels.
- Communicate persuasively and set clear objectives to reduce misunderstandings.
- Establish suitable tracking guidelines and communication/support channels.
- Deliver constructive feedback and motivational praise, and address skills gaps.
Course Content
Module 1: Delegation Mindset: Benefits, Barriers & Goals
Learning Outcomes
- Audit workload to identify suitable tasks/projects for delegation.
- Shift focus away from an ‘Activity Mindset’ to an ‘Accomplishment Mindset’.
- Spend more time on ‘High Value Tasks’ by removing ‘Productivity Blockers’.
Methodologies
- Introduction to Delegation
- Deciding What to Delegate
Module 2: Delegation Preparation: Enabling Tools / Selection / Decision Making
Learning Outcomes
- Use technology to share ‘best practice’, optimise efficiency, and increase behavioural consistency.
- Evaluate the capabilities and commitment / motivation levels of others.
Methodologies
- Creating Instructional Content to Support Delegation
- Deciding Who to Delegate to
Module 3: Delegation Communication: Presentation, Commitment & Check-in
Learning Outcomes
- Communicate persuasively and set clear objectives to reduce misunderstandings.
- Establish suitable tracking guidelines and communication/support channels.
- Clarify working preferences to avoid ‘Upward Delegation’ and micromanagement.
Methodologies
- Persuasively Presenting Your Delegation Request
- Proactively Monitoring Progress
Module 4: Delegation Follow-up: Outcomes, Development & Optimisation
Learning Outcomes
- Give constructive feedback and address skills gaps.
- Identify the root cause of mistakes / substandard work.
• Provide motivational praise and recognition.
Methodologies
- Tactfully Highlighting People’s Mistakes™
- Selecting the Correct Type of Development
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.8
Simon is a fantastic trainer! He is clear, concise, makes the training fun, brings real life elements into it so every can understand and is relatable. I learn something new eac...
This course was very helpful and I picked up some useful tips that I will take away with me and use in the workplace.
Expenses
Option 1: Scheduled Courses
- Location: Covent Garden, London
- Live Virtual Training: from £395+vat per learner.
- Classroom Training: from £495+vat per learner.
Multiple booking discounts and charitable discounts are available. Please contact us for further information.
Option 2: Tailored In-house Training
- Location: Your choice (worldwide).
- Live Virtual & Classroom Training: please contact us for pricing.
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Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer CPD Accredited courses at your offices - worldwide or...
Very informative. Made me reflect on different approach of methodolgy for development.