Who Choose Hamilton Mercer?
Hamilton Mercer is a leading UK provider of customer service and personal development training. From training centres in London’s Covent Garden, Birmingham and Manchester, its team inspires excellence through learning and delivers measurable results.
The Hamilton Mercer method works for the Houses of Parliament, Panasonic, Marie Curie, BP, small and medium-sized businesses, and individual clients looking to develop their careers. And it will work for you too.
Why we get results
Here are just some of the reasons clients come to Hamilton Mercer.
1) We know the territory. Our Trainers aren’t all talk, no action! They come from the world of business and have real world experience in corporations at management level.
2) We’ll monitor your learning. We don’t just arrive, deliver a talk, leave and send in our invoice. Instead, we offer a comprehensive package that includes the following: a pre-course Learning Needs Analysis to help tailor a course to you; passionate course delivery; and post-course support tools (including unlimited access to Trainers) to reinforce your learning.
3) We measure results. We’ll give you tools to help you accurately assess the effects of training on employee performance. When you see these results, we think you’ll want to work with us the next time you need training, too.
4) We keep learning ourselves. We stay up to date with cutting-edge training techniques – providing they have been proved effective. Our passion for learning and up-to-date approach gives our clients the very best 21st century training to help stay ahead of the game.
To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.
We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.
A leading authority: It’s our vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver the best training available.
Your success / our success: We continually remind ourselves that our long-term success depends on satisfied customers. We want your ongoing business and recommendations – and we’ll work hard to get them.
100% commitment: We want our training to be 100% effective. Therefore, we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to reinforce learning.
Results, not rhetoric: We don’t promise the earth. We won’t continually tell you we’re the best in the industry. Rather, we’ll ensure you have the tools to measure the results of our training. We think these results will speak louder than anything else we could tell you!
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|Open / Scheduled|
|Business & Management|
|Dealing with Difficult Customers/Situations||1 day||From 345 GBP||London||
|Communications & Media|
|Effective Communication Skills||1 day||From 275 GBP||London||
|Professional Receptionist||1 day||From 275 GBP||Multiple (3)||
|Assertiveness Skills||1 day||From 275 GBP||London||
|Time Management Skills||1 day||From 275 GBP||London||
|Exceptional Customer Service||1 day||From 345 GBP||Multiple (3)||
|Helpdesk Customer Service Skills for Technical Staff||1 day||From 345 GBP||London||
|Telephone Skills||1 day||From 275 GBP||London||
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