4.8 (1536 Reviews)

Hamilton Mercer

In London (+ 5 locations)
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Hamilton Mercer

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.

We offer live virtual courses in 90min and 3 hour formats along with tailored training and scheduled at our London Birmingham and Manchester training centres.

The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.

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Quick stats

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Courses

Professional Training
Communication Skills Length Price Location Reviews
Essential Communication Skills – Classroom or Live Virtual Classroom From 275 GBP Multiple (2)
4.8 (118)
Functional Skills
Personal Development
Essential Assertiveness Skills – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.7 (88)
Essential Time Management Skills – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.8 (127)
Human Resources
Performance Management
Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom Multiple (2)
4.8 (4)
IT & Computer Skills
IT Support
Exceptional Service Skills for Technical People/Support – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.8 (91)
Leadership & Management
Leadership
Effective Delegation Skills – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.7 (10)
Management
Effective Complaint Handling - Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.9 (51)
Marketing
Email Marketing
Professional Email Writing – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.9 (48)
Office Management
Receptionist
Professional Receptionist Skills – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.8 (91)
Sales
Customer Service
Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom 7 hours From 295 GBP Multiple (2)
4.9 (525)
Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.8 (257)
Telephone Skills – Classroom or Live Virtual Classroom From 295 GBP Multiple (2)
4.9 (71)

Why choose Hamilton Mercer

  • A leading authority - It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.
  • Your success is our success - We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
  • Full commitment - We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.

Reviews

Average rating 4.8

Based on 1536 reviews.
Write a review!
4/5
Adam & Greenwood Funeral Directors, Senior Funeral Operative
22 Nov 2023
Content was both Informative and interesting

The course content was both Informative and interesting. Delivered by Jon in a dynamic and at times amusing style. I shall certainly take away from my time useful information an...

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5/5
Adam & Greenwood Funeral Directors, Director
22 Nov 2023
Delivery of the course by John was fantastic

I found the course very interesting which highlighted areas I could improve on in my day to day in my personal and work life. The delivery of the course by John was fantastic, h...

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5/5
Sage Homes, Service Quality Manager
22 Nov 2023
Anne-Marie was fantastic

Anne-Marie was fantastic, she delivered the course in a way which kept me interested and engaged throughout.

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Contact

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

Phone no: +44 20 8445 9625
www.hamiltonmercer.co.uk


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