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Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.

We offer live virtual courses in 90min and 3 hour formats along with tailored training and scheduled at our London Birmingham and Manchester training centres.

The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.

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Quick stats

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007


Why choose Hamilton Mercer

  • A leading authority - It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.
  • Your success is our success - We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
  • Full commitment - We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.


Average rating 4.8

Based on 621 reviews

Aecom, Graduate Transport Consultant
This was a very enjoyable and particularly thought-provoking session. Simon was a very good trainer and I particularly found he was able to answer questions effectively and provide further clarification to aid my understanding. I will definitely take away not only the core elements of the training but also a wider consideration of how I can refl...
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Aecom, Graduate Transport Consultant
Simon was a very good trainer and evidently knew the course content and his subject matter as well as general knowledge surrounding personal development very well. He was happy to stay behind at the end of the session and answer questions and discuss topics in more depth which was gratefully appreciated and I found this particularly useful.
Aecom, Helpline Team Leader
I found the course very engaging and there are alot of tips which will help me in the future.

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Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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Institute rating
Based on 621 reviews
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