4.9 (1884 Reviews)

Hamilton Mercer

In London (+ 5 locations)
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Hamilton Mercer

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.

We offer live virtual courses in 90min and 3 hour formats along with tailored training and scheduled at our London Birmingham and Manchester training centres.

The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.

Show all courses with Hamilton Mercer

Quick stats

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Courses

Professional Training
Communication Skills Length Price Location Reviews
Essential Communication Skills – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.8 (133)
Functional Skills
Personal Development
Essential Assertiveness Skills – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.8 (107)
Essential Time Management Skills – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.8 (153)
Human Resources
Performance Management
Creating a Culture of Service Excellence – Classroom or Live Virtual Classroom Multiple (2)
4.9 (12)
IT & Computer Skills
IT Support
Exceptional Service Skills for Technical People/Support – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.9 (110)
Leadership & Management
Leadership
Effective Delegation Skills – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.8 (14)
Management
Effective Complaint Handling - Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.9 (107)
Marketing
Email Marketing
Professional Email Writing – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.9 (72)
Office Management
Receptionist
Professional Receptionist Skills – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.8 (95)
Sales
Customer Service
Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.9 (628)
Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom 7 hours From 395 GBP Multiple (2)
4.9 (307)
Telephone Skills – Classroom or Live Virtual Classroom From 395 GBP Multiple (2)
4.9 (86)
  • = Top 10 Course

Why choose Hamilton Mercer

  • A leading authority - It’s our company vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver best-practice training.
  • Your success is our success - We continually remind ourselves that our long-term success depends on customer satisfaction. We want your repeat business and recommendations – and we’ll go the extra mile to get them.
  • Full commitment - We want our training to be 100 per cent effective (it’s job satisfaction for us, and a great result for you). That’s why we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to help reinforce learning.

Reviews

Average rating 4.9

Based on 1884 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
X1 Sales and Lettings, Property Manager
02 Jul 2024
Very useful and helpful

Course was very useful and helpful regarding the way language is used when using customer service.

5/5
X1 Sales and Lettings, Lettings Coordinator
02 Jul 2024
Excellent

Mike was excellent, very informative and professional while friendly and understanding. I feel the whole group was heard and acknowledged.Thanks.

5/5
X1 Sales and Lettings, Senior Account Manager
01 Jul 2024
I took a lot a way

Mike was a fantastic trainer and made a long day very informative and fun. I took a lot a way thank you Mike.

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Contact

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

Phone no: +44 20 8445 9625
www.hamiltonmercer.co.uk


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