merger merger

Welcome to your new course portal!

On October 15th, hotcourses.com moved to findcourses.co.uk - which means you can now find all your favourite courses right here. Don't worry - you can still do all the things that you could do before.

All you need to do is search.

Show findcourses.co.uk as: Mobile

Hamilton Mercer

Who Choose Hamilton Mercer?

Hamilton Mercer is a leading UK provider of customer service and personal development training. From training centres in London’s Covent Garden, Birmingham and Manchester, its team inspires excellence through learning and delivers measurable results.

The Hamilton Mercer method works for the Houses of Parliament, Panasonic, Marie Curie, BP, small and medium-sized businesses, and individual clients looking to develop their careers. And it will work for you too.

Why we get results

Here are just some of the reasons clients come to Hamilton Mercer.

1) We know the territory. Our Trainers aren’t all talk, no action! They come from the world of business and have real world experience in corporations at management level.   

2) We’ll monitor your learning. We don’t just arrive, deliver a talk, leave and send in our invoice. Instead, we offer a comprehensive package that includes the following: a pre-course Learning Needs Analysis to help tailor a course to you; passionate course delivery; and post-course support tools (including unlimited access to Trainers) to reinforce your learning. 

3) We measure results. We’ll give you tools to help you accurately assess the effects of training on employee performance. When you see these results, we think you’ll want to work with us the next time you need training, too.

4) We keep learning ourselves. We stay up to date with cutting-edge training techniques – providing they have been proved effective. Our passion for learning and up-to-date approach gives our clients the very best 21st century training to help stay ahead of the game.

Our Mission

To inspire companies and individuals to raise their standards and reach their goals, through our passionate approach to customer service training.

Our Vision

We aim to be the leading provider and authority in customer service training. The ‘go-to’ company for raising staff performance and results.

Our Values

A leading authority: It’s our vision to be leading experts in our field. We’ll constantly update our knowledge and methods to deliver the best training available.

Your success / our success: We continually remind ourselves that our long-term success depends on satisfied customers. We want your ongoing business and recommendations – and we’ll work hard to get them.

100% commitment: We want our training to be 100% effective. Therefore, we pledge to fully support all clients: before training, to help tailor courses to suit their needs; and after training, providing tools and support to reinforce learning.  

Results, not rhetoric: We don’t promise the earth. We won’t continually tell you we’re the best in the industry. Rather, we’ll ensure you have the tools to measure the results of our training. We think these results will speak louder than anything else we could tell you!

Show all courses with Hamilton Mercer

Do you have questions about COVID-19 in relation to this provider?

Courses

Professional Training
Open / Scheduled
Business & Management
Conflict Management Length Price Location Reviews
Dealing with Difficult Customers/Situations 1 day From 345 GBP London
4.8 (90)
Communications & Media
Communication Skills
Effective Communication Skills 1 day From 275 GBP London
4.8 (61)
Office Management
Secretary Training
Professional Receptionist 1 day From 275 GBP Multiple (3)
4.8 (84)
Personal Development
Assertiveness Skills 1 day From 275 GBP London
4.7 (46)
Time Management
Time Management Skills 1 day From 275 GBP London
4.7 (70)
Sales
Customer Service
Exceptional Customer Service 1 day From 345 GBP Multiple (3)
4.8 (119)
Helpdesk Customer Service Skills for Technical Staff 1 day From 345 GBP London
4.8 (48)
Telephone Skills 1 day From 275 GBP London
4.9 (57)

View all

Reviews

Average rating 4.8

Based on 575 reviews

Public Health England, Data Manager
(5)
It was excellent training - I learnt a lot. I think other department should also participate this training.
Public Health England, Helpdesk Operations Manager
(5)
Such a brilliant course that I believe will benefit everyone. It is a useful life skill.
Public Health England, Data Liason Officer
(5)
Really great session - informative and well delivered!

Request Information

Fill out your details to get in touch with Hamilton Mercer and find out more about their courses.

  Contact the provider

  Get more information

  Register your interest

Contact

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

 Show phone number
www.hamiltonmercer.co.uk


Request Information

To request information from Hamilton Mercer, please fill out the following details:

Reviews
Institute rating
(4.8)
Based on 575 reviews
U.K. L&D Report: 2019 - Benchmark Your Workplace Learning Strategy

Are you curious about the L&D strategies of some of the U.K.'s top companies?

Find out what they're up to in findcourses.co.uk's second annual U.K. L&D Report!

uk-ld-report-2019

Learn more