Professional Training
4.9 (307 Reviews)

Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom

Hamilton Mercer, In London (+1 locations)
Length
7 hours
Price
395 - 495 GBP excl. VAT
Next course start
13 September, 2024 (+4 start dates)
Course delivery
In Company
Length
7 hours
Price
395 - 495 GBP excl. VAT
Next course start
13 September, 2024 (+4 start dates)
Course delivery
In Company
Leave your details so the provider can get in touch

Course description

Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom

Do you always remain cool in even challenging situations? And guide a difficult interaction to a happy outcome that reflects well on your organisation?

Hamilton Mercer’s Dealing with Challenging People / Situations Course reveals how self-awareness and self-control are vitally important when it comes to dealing with difficult situations and complaints. Then it teaches invaluable techniques on how to keep calm and focused on the important goal of working towards a win-win outcome that keeps everyone happy.

Upcoming start dates

Choose between 4 start dates

13 September, 2024

  • In Company
  • London
  • English

13 September, 2024

  • In Company
  • Online
  • English

19 November, 2024

  • In Company
  • London
  • English

19 November, 2024

  • In Company
  • Online
  • English

Suitability - Who should attend?

Hamilton Mercer’s Dealing with Challenging People / Situations Course is suitable for anyone dealing with difficult external or internal customer situations face to face, on the phone, or via email or letter. Staff who regularly manage complaints will find the course particularly useful.

Outcome / Qualification etc.

Certification: CPD Accredited Course

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Reviews

Average rating 4.9

Based on 307 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
ESET UK, Customer Service Manager
21 Jun 2024
Very useful

I found this training session very useful. Rob kept everyone engaged and ensured everyone had their moment to be heard. All the activities were explained well and it was clear w...

Show more
5/5
Dantherm Group Ltd, Service Sales
19 Jun 2024
Very good training

Very good training course and very well delivered by Claire. Easy to understand and to put into practice.

5/5
Dantherm Group Ltd, Service Supervisor
19 Jun 2024
Well delivered

Well delivered training course, will definitely take some insights and continue to use them when developing the team further.

Expenses

Option 1: Scheduled Courses

  • Location: Covent Garden, London
  • Live Virtual Training: from £395+vat per learner.
  • Classroom Training: from £495+vat per learner.

Multiple booking discounts and charitable discounts are available. Please contact us for further information.  

Option 2: Tailored In-house Training

  • Location: Your choice (worldwide).
  • Live Virtual & Classroom Training: please contact us for pricing.   

Request info

Contact form

Fill out your details to find out more about Dealing with Challenging People / Situations – Classroom or Live Virtual Classroom.

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hamilton Mercer
20 Mercer Street
WC2H 9HD London

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...

Read more and show all courses with this provider

Ads