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Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom

Hamilton Mercer
Course summary
3 Hours (Live Virtual Classroom) - One Day (Classroom)
179 - 275 GBP excl. VAT
English
Flexible
Professional Training
Next available date: 15/12/2020 09:30 - Online courses
Course Dates
Online courses
179 GBP
15/12/2020

Online courses
179 GBP
13/01/2021

London
275 GBP
15/12/2020

London
275 GBP
13/01/2021

Course description

Consistently Delivering Exceptional Customer Service – Classroom or Live Virtual Classroom

Hamilton Mercer’s Exceptional Customer Service Training Course gives you the skills to deliver the highest standards of service time and time again. Through targeted topics and tried-and tested-techniques, it guides you on how to develop a positive, friendly and professional approach.

Put these techniques into action to build valuable and enduring relationships between customers and a business or a brand.

Suitability - Who should attend?

Hamilton Mercer’s Exceptional Customer Service Training Course is suitable for anyone who deals with external or internal customers in person, by telephone or email. It is a great grounding for anyone moving into a role with a greater emphasis on customer service, or seeking new opportunities in customer-facing roles.

Training Course Content

  • Service Principles
  • Serving ‘Captive’ Customers
  • Defining Service Standards
  • What Signals Are You Sending To Customers?
  • Recognising Customer Preferences and Adapting Accordingly
  • Communicating Believably and Building Trust
  • Voice Factors
  • Advanced Language Skills
  • Confidence in Body Language
  • A ‘Can Do’ Approach
  • Active Listening Skills
  • Questioning Techniques
  • Strategies for Adding Genuine Value
  • Avoiding the Temptation to Divulge Negative Information

Learning Outcomes

  • Discover the principles of excellent customer service
  • How to present yourself to customers
  • Learn to read customer wants and needs
  • Develop authentic and reassuring communications
  • Confidence in voice, language and body language
  • How to ask questions – and listen properly to answers
  • Developing a ‘can do’ approach
  • Avoiding negative messages
  • Increase productivity
  • Maintain a consistent and proactive approach to customer service
  • Build strong relationships with internal and external customers

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Expenses

The cost for the 1 Day Live Virtual Classroom course is £179 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored On-site Training

Hamilton Mercer can also deliver this course at your premises, we will tailor the content to meet your organisation’s needs.  Please get in touch for a quote.

About provider

Hamilton Mercer

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk

Reviews

Average rating 4.8

Based on 136 reviews

Aecom, Graduate Transport Consultant
(5)
This was a very enjoyable and particularly thought-provoking session. Simon was a very good trainer and I particularly found he was able to answer questions effectively and provide further clarification to aid my understanding. I will definitely take away not only the core elements of the training but also a wider consideration of how I can refl...
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Catalysts Interiors, Interior Design
(4)
Caroline was very friendly and approachable. Her way of delivering the course kept people engaged and talking. The information provided was very helpful and made me think about how I approach situations.
Catalysts Interiors, Interior Designer
(5)
Caroline was enthusiastic and kept my attention the whole time. Also, learnt a lot.
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Reviews
Course rating
(4.8)
Based on 136 reviews
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