Delivering Excellent Customer Service - 1-Day Training - Open Course or In-House Training
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from companies over even the smallest attitude of indifference from one employee. Using social media, bad customer service from one employee can go viral. This training will help you move your customers up the loyalty ladder to become advocates of your service rather than terrorists.
This 1-day training will empower you to use body language, the power of your voice, well chosen words, to make customers feel important and empowered to buy your products and services. It is conducted in Benchmark's "Laugh While You Learn" style which equips participants with theory and practical skills through a combination of lecture, quizzes, competitions, and discussion.
Suitability - Who should attend?
This course is ideal for people who work in customer service or organisations looking to train employees in customer service.
This workshop is also available as in-house training tailored to your organisation.
Outcome / Qualification etc.
When you leave this course, you will be equipped with the skills to use body language, the power of your voice, and positive writing. You will learn how to break bad news in a positive light, and handle complaints to keep the customer coming back.
Training Course Content
This course will cover the following topics:
- Face-to-Face Body Language,
- The Power of your Voice,
- 10 Dos and Don'ts of Word Choice
- Breaking Bad News Positively
- How to Address Complaints Effectively
The cost of this course is 125 GBP excluding VAT and this fee covers all instruction and materials.
Free parking is available.
This course is also available as an in-house training. Please enquire for details.
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Train with Benchmark - In-House or Open Courses in Leeds
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