Course description
1-day Open Course or In-house Training
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service you deliver as an organisation and collect better feedback from your clients.
This one-day training course ensures that you create the best impression possible even when dealing with the more difficult clients. During the course, you will learn how to communicate more effectively at all levels, manage difficult situations professionally and assertively by email, on the telephone and during face to face conversations. You will develop confidence throughout all customer service processes and interactions and strengthen the relationships with your customers. By the end of this course, you will have the skills to:
- Evaluate and identify limitations to the service you now deliver
- Communicate effectively and professionally with all of your customers
- Get the most from your questions and improve your listening skills
- Handle objections and complaints and deliver unwelcome news
- Deal with difficult people and situations
- Use the new insight and tools for dealing with personal challenges
Suitability - Who should attend?
This training course is suitable for anyone dealing with internal or external customers.
Training Course Content
This one-day Professional Customer Service training programme covers the following key tools:
- Benefits and barriers to excellent customer service
- Importance of effective communication
- Questioning and Listening Skills
- Importance of assertiveness
- Handling demanding situations
- Consolidation exercise
Expenses
In House Training
Best Foot Forward Training can offer a cost-effective in house training solution for groups of 3 or more participants from your organisation, and deliver the programme at your company offices anywhere in the UK.
The price of this course is £895 +VAT*
*Additional fees may apply to organisations located outside London.
About provider
Best Foot Forward Training - Personal Effectiveness, Communication, Management and PA/Administrator Courses.
Best Foot Forward Training Ltd specialise in personal development, management skills and business administration training and courses for individuals and organisations across all industry sectors. While founded quite recently in 2010 the trainers involved have a wealth of knowledge and experience....
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Contact info
Best Foot Forward Training
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