Professional Customer Service

1-day Open Course or In-house Training

This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service you deliver as an organisation and collect better feedback from your clients. 

This one-day training course ensures that you create the best impression possible even when dealing with the more difficult clients. During the course, you will learn how to communicate more effectively at all levels, manage difficult situations professionally and assertively by email, on the telephone and during face to face conversations. You will develop confidence throughout all customer service processes and interactions and strengthen the relationships with your customers. By the end of this course, you will have the skills to:

• Evaluate and identify limitations to the service you now deliver
• Communicate effectively and professionally with all of your customers
• Get the most from your questions and improve your listening skills
• Handle objections and complaints and deliver unwelcome news
• Deal with difficult people and situations
• Use the new insight and tools for dealing with personal challenges