Course description
Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
Participants will be provided a strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.
Upcoming start dates
Suitability - Who should attend?
You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the Elearning modules. There are no pre-requisites for this training, hence anyone can attend.
Training Course Content
- Module One: Getting Started
- Module Two: Who We Are and What We Do
- Module Three: Establishing Your Attitude
- Module Four: Identifying and Addressing Their Needs
- Module Five: Generating Return Business
- Module Six: In-Person Customer Service
- Module Seven: Giving Customer Service over the Phone
- Module Eight: Providing Electronic Customer Service
- Module Nine: Recovering Difficult Customers
- Module Ten: Understanding When to Escalate
- Module Eleven: Ten Things You Can Do To WOW Every Time
- Module Twelve: Wrapping Up
Course delivery details
Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging Elearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally.
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Lion Heart Consulting
LH consulting is your premier destination for accredited courses. Whether you are complete beginner or veteran looking to gain your professional qualification or up skill your soft skills, we offer a full range of courses. We consider that giving your...