Course description
Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Suitability - Who should attend?
Anyone
There are no prerequisites.
Training Course Content
This course will start by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service, both verbal and non-verbal communication skills, discovering and understanding customer needs and much more.
Modules
1: About The Course
2: What is Customer Service?
3: The Goals of Great Customer Service
4: Discovering and Understanding Customer Needs
5: Delivering Maximum Levels of Customer Service
6: Making Customers Feel Great From the Start
7: Communication Skills
8: Non-verbal Communication and Body Language
9: Dealing with Customer Complaints
Overall Pass Mark: 70%
Why choose Acudemy Training
100% certified & specialised trainers delivering face to face, webinars and on-site courses
5 locations where courses are being delivered, with a concentration to Central London
More than 90% of satisfied individuals and organisations (2000+ students trained so far)
About provider
Acudemy Training - Expert Training in Accountancy, Finance, Process Management, Project Management, Leadership & Management Skills.
Acudemy provides recognised and bespoke training within specialised fields of Finance and Management. Our offering has been specifically designed to help individuals achieve their educational and career goals. We currently offer classroom based learning which serves the London area with...
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