Course description
Managing Customer Service:
eLearning Course
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
What Will Students Learn?
- Identify ways to establish links between excellence in customer service and your business practices and policies.
- Develop the skills and practices that are essential elements of a customer service-focused manager.
- Recognize what employees are looking for to be truly engaged.
- Recognize who the customers are and what they are looking for.
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
What Topics are Covered?
- The six critical elements of customer service
- Understanding leadership
- Managing performance
- Onboarding and orientation
- Five practices of leadership
All courses are also available virtually. Contact us for more information.
Upcoming start dates
Suitability - Who should attend?
Open to all
Outcome / Qualification etc.
At the end of the course you can download a course completion certificate.
We are an accredited CPD provider.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...