Customer Service Excellence

• By the end of this course you will be able to:
  • Appreciate your interactions at a customer and organisational level
    
  • Understand how customer care works and ways to apply to your customer
    
  • Take ownership and manage customer expectations
    
  • Confidently deal with challenging situations and customers
    
  • Discover the benefits of a positive mental attitude
    
  • Communicate authentically and with confidence
    
  • Interpret both verbal and non-verbal cues
    
  • Broaden your communication tool set to improve rapport and influencing skills
    
  • Examine methods of building rapport and changing attitude and perception through communication tools
    
  • Determine the appropriate method of communication
    

What to expect

• 24 months post training support included .
• Tailored and bespoke programme options .
• Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
• Over 14,060 organisations trained .
• We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
• Delivery UK wide and international (75+ countries delivered) .