Course participant reviews for Customer Service Excellence
Average rating 4.8
Great course; no suggestions!
Really insightful
An impressive tailor-made course that got to the heart of some of the issues being encountered in our business.
This was very informative and helpful with the trials and tribulations that I constantly face in my everyday working life
Really clear; concise and engaging training from Karen. I liked how the conversation revolved around relevant topics
Most useful topic: Managing Expectations
Most useful topic: Managing expectations
More roleplay/ demonstration of how to use the communication techniques
This was a great course which provided me with a lot of information which was presented in a interactive and fun way which was demonstrated brilliantly by Karen.
An impressive tailor-made course that got to the heart of some of the issues being encountered in our business.
Most useful topic: How to deal with dofficult customers
Most useful topic: Managing customer expectations
Most useful topic: DESC
Most useful topic: Examples given
Most useful topic: Customer journey
Most useful topic: Desc method and the question funnel a good way of explaining processes that you go through with customer. Overall good training.
Most useful topic: Asseriveness
Most useful topic: Asseriveness
Most useful topic: Time management