Course description
Delivering Excellent Customer Service - In-House Training
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from companies over even the smallest attitude of indifference from one employee. Using social media, bad customer service from one employee can go viral. This training will help you move your customers up the loyalty ladder to become advocates of your service rather than terrorists.
This in-house training will empower you to use body language, the power of your voice, well chosen words, to make customers feel important and empowered to buy your products and services. It is conducted in Benchmark's "Laugh While You Learn" style which equips participants with theory and practical skills through a combination of lecture, quizzes, competitions, and discussion.
Upcoming start dates
Suitability - Who should attend?
This course is ideal for people who work in customer service or organisations looking to train employees in customer service.
Outcome / Qualification etc.
When you leave this course, you will be equipped with the skills to use body language, the power of your voice, and positive writing. You will learn how to break bad news in a positive light, and handle complaints to keep the customer coming back.
Training Course Content
The journey of a customer into your organisation, covering:
- First impressions by phone and face to face
- Dealing with customers in a friendly and effective fashion
- Seating customers – taking drinks and food orders
- Delivering the food for maximum impact
- Checking back at the right time – every time
- Tempting the customer to puddings/sweets/desserts
- delivering the bill with style
- Saying ‘good bye’ as they leave for a lasting impression
- Handling customer complaints
- How to spot potential complainers
- Time it right to diffuse quickly
- Take the time to listen and empathise
- Have ‘recovery lines’ that you can use – know what to offer
Why choose Benchmark Training
Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!
80% customers are recommendations / returning, 20% are new from marketing
Training designed to be fun, interactive and relevant
Expenses
Contact Benchmark Training to discuss the pricing of this in-house course.
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Train with Benchmark - In-House or Open Courses in Leeds
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