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Delivering Excellent Customer Service - In-house CourseBenchmark Training
Delivering Excellent Customer Service - In-House Training
We communicate with our customers in three distinct ways: face-to-face, by telephone and by email. Customers can stop buying from companies over even the smallest attitude of indifference from one employee. Using social media, bad customer service from one employee can go viral. This training will help you move your customers up the loyalty ladder to become advocates of your service rather than terrorists.
This in-house training will empower you to use body language, the power of your voice, well chosen words, to make customers feel important and empowered to buy your products and services. It is conducted in Benchmark's "Laugh While You Learn" style which equips participants with theory and practical skills through a combination of lecture, quizzes, competitions, and discussion.
Suitability - Who should attend?
This course is ideal for people who work in customer service or organisations looking to train employees in customer service.
Outcome / Qualification etc.
When you leave this course, you will be equipped with the skills to use body language, the power of your voice, and positive writing. You will learn how to break bad news in a positive light, and handle complaints to keep the customer coming back.
Training Course Content
This course will cover the following topics:
- Face-to-Face Body Language,
- The Power of your Voice,
- 10 Dos and Don'ts of Word Choice
- Breaking Bad News Positively
- How to Address Complaints Effectively
Contact Benchmark Training to discuss the pricing of this in-house course.
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Train with Benchmark - In-House or Open Courses in Leeds
If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three day training and...
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