Course description
Creating a culture of service excellence requires more than a set of ‘inspirational’ values, and a vision and mission statement.
Hamilton Mercer’s Service Methodologies™ help managers and leaders develop the standards, rituals and common language required to create a sustainable culture of service excellence.
Upcoming start dates
Suitability - Who should attend?
Managers and leaders of all experience levels and seniority who are committed to creating a culture of service excellence.
Outcome / Qualification etc.
Performance outcomes include:
- Consistently high performance grounded in defined service standards.
- Improved internal communications, teamwork and problem-solving capabilities.
- More happy, motivated and loyal workforce.
- Fewer escalations to managers thanks to increased ownership and better processes.
- ‘Future-proofed’ best practices based on embedded service standards.
Training Course Content
- Establish practical service standards to maximise behavioural consistency.
- Optimise processes to create a legacy of service quality ‘best practice’.
- Identify practical metrics to measure service performance and motivate staff.
- Encourage collaboration between teams / departments to drive continuous service improvement.
- Prioritise people development and innovation, as well as fulfilling day-to-day operational duties.
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.9
Simon delivered an excellent course that really changed my view on the way we as a company could deliver our services.
Great basis from which to plan for improvements to our service quality next year.
Continuing Studies
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
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Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...
Simon was amazing. You could really see the years of experience flow through in his delivery. This was highly engaging and has triggered a lot of thought into the way our busine...