Course description
Effective Communication Skills – Classroom or Live Virtual Classroom
It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques.
Hamilton Mercer’s Methodologies™ provide powerful strategies that help individuals increase their self-awareness, convey authentic confidence, and positively impact others.
Upcoming start dates
Suitability - Who should attend?
This course is intended for individuals at any experience level or seniority who wish to enhance their self-awareness, communication skills, and ability to influence others when interacting with people at all levels.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
Learning Objectives
Upon completing this course learners will be able to:
- Present information in a clear, concise and influential manner.
- Confidently introduce themselves and sustain conversations with new people.
- Listen and question empathetically to understand the needs of others.
- Select the correct degree of assertion when giving feedback.
- Summarise plans and next steps for each participant in a conversation.
Return on Investment
Performance outcomes include:
- Enhanced personal reputation and perception of professionalism.
- Improved internal communications, relationships, and morale.
- Increased self-awareness, confidence and positivity.
- Greater objectivity when assessing performance and problem solving.
- More timely conversations due to taking the lead and remaining in control.
Module 1: Effective Communication: Non-Verbal and Verbal Communication
Learning Outcomes
- Increase self-awareness, confidence and professionalism.
- Become a more believable, persuasive and influential communicator.
Methodologies
- ‘Believability’ of Communication
- Factors of Body Language & Voice
- Using Positive & Persuasive Language
Module 2: Genuine Empathy: Listening, Understanding & Responding
Learning Outcomes
- Increase the likelihood of retaining information when people are venting.
- Defuse emotionally charged situations by responding with the correct level of empathy.
- Avoid selective listening or switching off.
Methodologies
- Empathetic Listening
- Empathetic Responding: S.I.F.T. Method™
Module 3: Effective Questioning & Clarification Skills
Learning Outcomes
- Select the correct type of question to gather the desired information.
- Create comprehensive documentation of conversations and agreed outcomes.
- Reduce the chances of unnecessary confusion or mistakes.
Methodologies
- Effective Questioning Techniques
- Clarification and Summary Skills
Module 4: Rapport Building & Influencing Skills
Learning Outcomes
- Become a trusted advisor by building credibility and respect.
- Select the correct rapport-building strategy to connect with others quickly.
- Adapt your verbal and non-verbal communication to make others feel comfortable.
Methodologies
- Expert Statements
- Matching & Mirroring
Course delivery details
Classroom, Virtual Classroom, In Company, Blended
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 250,000 learners trained
Founded in 2007
Reviews
Average rating 4.8
The material delivered on the course was very comprehensive and everything on the agenda was covered with adequate time to learn about each topic. The trainer was very professio...
It was very well structured for a 1 day training course and completed all the required topics.
Top 10 Awards
Top 10 Winner - 2024
We're delighted to announce that Hamilton Mercer is a winner in our Top 10 Communication Skills Courses 2024 category.
Each year, we select the Top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Expenses
Option 1: Scheduled Courses
- Location: Covent Garden, London
- Live Virtual Training: from £395+vat per learner.
- Classroom Training: from £495+vat per learner.
Multiple booking discounts and charitable discounts are available. Please contact us for further information.
Option 2: Tailored In-house Training
- Location: Your choice (worldwide).
- Live Virtual & Classroom Training: please contact us for pricing.
Top 10 Awards
Top 10 Winner - 2024
We're delighted to announce that Hamilton Mercer is a winner in our Top 10 Communication Skills Courses 2024 category.
Each year, we select the Top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
Request info
Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer CPD Accredited courses at your offices - worldwide or...
It was really an amazing experience and I benefit alot from the content.