Professional Training
4.8 (133 Reviews)

Essential Communication Skills – Classroom or Live Virtual Classroom

Hamilton Mercer, In London (+1 locations)
Length
7 hours
Price
395 - 495 GBP excl. VAT
Next course start
3 September, 2024 (+4 start dates)
Course delivery
In Company
Length
7 hours
Price
395 - 495 GBP excl. VAT
Next course start
3 September, 2024 (+4 start dates)
Course delivery
In Company
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Course description

Effective Communication Skills – Classroom or Live Virtual Classroom

Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.

The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.

Upcoming start dates

Choose between 4 start dates

3 September, 2024

  • In Company
  • London
  • English

3 September, 2024

  • In Company
  • Online
  • English

6 November, 2024

  • In Company
  • London
  • English

6 November, 2024

  • In Company
  • Online
  • English

Suitability - Who should attend?

Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.

Outcome / Qualification etc.

Certification: CPD Accredited Course

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

Training Course Content

  • Confident Verbal and Non-Verbal Communication
  • Positive Body Language and Phrases
  • Building Trust and Making People Comfortable
  • Using Your Voice to Communicate Better
  • Making a Strong First Impression
  • Learning to Listen, Question and Summarise
  • Showing Empathy and Interest
  • Managing Conflicts
  • Building Rapport and Influencing People
  • Understanding Communication Breakdowns
  • Learning About Others’ Expectations and Perceptions
  • Self-Awareness
  • Understanding People’s Body Language

Learning Outcomes

  • How to interpret verbal and non-verbal communication
  • Learn to build trust
  • Find out how to communicate with your voice and gestures
  • Discover how to become a good listener
  • Learn how to guide a conversation to a positive outcome
  • Understand the effects of poor communication
  • Learn how to deal with conflicts
  • Understand other people’s expectations

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Reviews

Average rating 4.8

Based on 133 reviews.
Reviews are published according to our review policy.
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5/5
The Royal College of Radiologists, Exams Content Administrator
15 May 2024
Warm and positive

Course content was accessible and laid out in an easy step by step structure. The trainer was warm and positive and set out a good pace for the day.

5/5
The Royal College of Radiologists, Image Bank Content Coordinator
15 May 2024
Excellent teacher

I was not looking forward to attending the course in the first place but, in the end, I really enjoyed it and found it was extremely useful. Anne-Marie is an excellent teacher a...

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5/5
My Daily Leadership, Client Account Manager
15 May 2024
Really enjoyable training

Really enjoyable training session. Super interactive and conversational relating to current challenges.

Top 10 Awards

Top 10 Winner - 2024

We're delighted to announce that Hamilton Mercer is a winner in our Top 10 Communication Skills Courses 2024 category.

Each year, we select the Top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.

Expenses

Option 1: Scheduled Courses

  • Location: Covent Garden, London
  • Live Virtual Training: from £395+vat per learner.
  • Classroom Training: from £495+vat per learner.

Multiple booking discounts and charitable discounts are available. Please contact us for further information.  

Option 2: Tailored In-house Training

  • Location: Your choice (worldwide).
  • Live Virtual & Classroom Training: please contact us for pricing.   

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Hamilton Mercer
20 Mercer Street
WC2H 9HD London

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer CPD Accredited courses at your offices - worldwide or...

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