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Essential Communication Skills – Classroom or Live Virtual Classroom

Hamilton Mercer
Course summary
One Day (Classroom and Live Virtual)
199 GBP excl. VAT
English
Flexible
Professional Training
Next available date: 08/04/2021 09:30 - Online courses
Course Dates
Online courses
199 GBP
08/04/2021

Online courses
199 GBP
11/05/2021

Online courses
199 GBP
09/06/2021

Online courses
199 GBP
15/07/2021

Course description

Effective Communication Skills – Classroom or Live Virtual Classroom

Learn to be a better communicator with Hamilton Mercer’s Effective Communication Skills Training Course. Communicating successfully with others can help you express yourself clearly, understand different viewpoints, manage disputes and build valuable relationships.

The course addresses common communication issues arising at work and socially. You’ll also learn practical skills to improve your verbal and non-verbal communication, resolve conflicts and make a great first impression.

Suitability - Who should attend?

Hamilton Mercer’s Effective Communication Skills Training Course is suitable for anyone looking to boost their verbal and non-verbal communication skills and grow their confidence.

Training Course Content

  • Confident Verbal and Non-Verbal Communication
  • Positive Body Language and Phrases
  • Building Trust and Making People Comfortable
  • Using Your Voice to Communicate Better
  • Making a Strong First Impression
  • Learning to Listen, Question and Summarise
  • Showing Empathy and Interest
  • Managing Conflicts
  • Building Rapport and Influencing People
  • Understanding Communication Breakdowns
  • Learning About Others’ Expectations and Perceptions
  • Self-Awareness
  • Understanding People’s Body Language

Learning Outcomes

  • How to interpret verbal and non-verbal communication
  • Learn to build trust
  • Find out how to communicate with your voice and gestures
  • Discover how to become a good listener
  • Learn how to guide a conversation to a positive outcome
  • Understand the effects of poor communication
  • Learn how to deal with conflicts
  • Understand other people’s expectations

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Expenses

The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored On-site Training

Hamilton Mercer can also deliver this course at your premises (or Live Virtual) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.

About provider

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk


Reviews

Average rating 4.8

Based on 66 reviews.

Clarke Energy, Overhaul and Repair Team Leader
(5)
Well presented, interesting and engaging
Hill Group
(5)
Thank you so much to Susan for her clear teaching and engagement with the audience. I strongly agree that been assertive and been able to stand up for you own, other people or organisations rights in a calm and positive way without being either aggressive or passive, meaning you are able to get your point across without upsetting others or becom...
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Kent Community Health NHS Foundation Trust, Dental Receptionist
(5)
I found simon motivational, and energetic, I liked the way he used his own experiences to relate to work scenarios, making it easier to think more openly.
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Reviews
Course rating
(4.8)
Based on 66 reviews.
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