Professional Training
4.8 (23 Reviews)

Communication Skills

PTP Training & Marketing Ltd, In London (+7 locations)
1 day
1 day
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Course description

Communication Skills

This communication skills course is aimed at helping Participants communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Identify the behaviours associated with good working relationships
  • How to set clear communication objectives
  • Identifying the needs of different audiences
  • Planning internal and external communication

Training Course Content

  • 09:30 - 10:00 Coffee & Course Objectives
  • 10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)
  • 11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)
  • 12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)
  • 13:00 - 14:00 Lunch
  • 14:00 - 15:00 Communication as a Two-way Process
  • 15:00 - 16:30 The Value of Planning in Both Internal and External Communication
  • 16:30 Summary & Action Plans Agreed

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Average rating 4.8

Based on 23 reviews.
Reviews are published according to our review policy.
Write a review!
Donna Hammond, Seven Seas
03 Jan 2015

Lots of tips given to help me with my day to day relationship with colleagues.

Barbara Coventry, Homes for Islington
29 Dec 2014

Excellent day. Got a lot out of today, will recommend training to my organisation.

Julia Single, BAM Nuttall
24 Dec 2014

Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.

Top 10 Awards

Communication Skills Badge 2024

Top 10 Winner - 2024

We're delighted to announce that PTP Training & Marketing Ltd is a winner in our Top 10 Communication Skills Courses 2024 category.

Each year, we select the Top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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