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Communication Skills

PTP Training & Marketing Ltd
Course summary
1 day
460 GBP excl. VAT
Open / Scheduled
Next available date: 09/01/2020 - London
Course Dates
London
09/01/2020  
460 GBP
17/02/2020  
460 GBP
Manchester
17/01/2020  
460 GBP
16/03/2020  
460 GBP
Edinburgh
30/01/2020  
460 GBP
31/03/2020  
460 GBP

Course description

Communication Skills

This communication skills course is aimed at helping Participants communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

This Communication Skills training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Identify the behaviours associated with good working relationships
  • How to set clear communication objectives
  • Identifying the needs of different audiences
  • Planning internal and external communication

Training Course Content

  • 09:30 - 10:00 Coffee & Course Objectives
  • 10:00 - 11:00 What is Good Communication and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)
  • 11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)
  • 12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience)
  • 13:00 - 14:00 Lunch
  • 14:00 - 15:00 Communication as a Two-way Process
  • 15:00 - 16:30 The Value of Planning in Both Internal and External Communication
  • 16:30 Summary & Action Plans Agreed

Expenses

Fee includes all course materials, participant packs, certification and lunch

About provider

PTP Training & Marketing

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...


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Contact info

PTP Training & Marketing Ltd

PTP House
102 Brook Street, Wymeswold
LE12 6TU Loughborough Leicestershire

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Reviews

Average rating 4.8

Based on 23 reviews

Donna Hammond, Seven Seas
(5)
Lots of tips given to help me with my day to day relationship with colleagues.
Barbara Coventry, Homes for Islington
(5)
Excellent day. Got a lot out of today, will recommend training to my organisation.
Julia Single, BAM Nuttall
(5)
Course was very useful and interesting. Trainer was excellent and understanding and made course relevant to my situation.
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Reviews
Course rating
(4.8)
Based on 23 reviews
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