Course description
Professional Email Writing -Classroom or Live Virtual Classroom
There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.
Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive.
Upcoming start dates
Suitability - Who should attend?
People of all experience levels and seniority using email to communicate with external customers (clients / suppliers) and internal customers (colleagues / contractors).
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
- Structuring – Making Emails Visually Appealing
- Styling – Directing the Recipient’s Focus
- Tonality – Influencing with Politeness & Positivity
- Writing Appropriate Greetings
- Structuring the Body of an Email
- Composing an Appropriate Sign-Off
- Creating Attention Grabbing / Informative Subject Lines
- Correctly Populating Address Fields (To, Cc and Bcc)
- Informatively Forwarding (FW:) Emails
- Effective Editing and Proofreading
Learning Outcomes
- Create well-structured emails that hold the attention of recipients.
- Minimise follow-up emails by providing easy-to-follow sequences for recipients.
- Persuade people to take action – especially when they’re not obligated to.
- Set the correct tone and level of formality to get recipients on side from the word go.
- Motivate recipients to take action, especially when they’re not obligated to.
- Overcome ‘Writers Block’ by using a proven three-step structure.
- End the Email on a ‘High Note’, suggesting goodwill and professionalism.
- Make emails truly stand-out by creating informative subject lines.
- Inspire others to up their game by editing subject lines to match the email body.
- Provide recipients with clear instructions on what they’re expected to do.
- Avoid confusion / unnecessary delays by giving clear instructions.
- Ensure communications are of a professional standard and accurate.
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.9
Very useful information, I will use it daily.
Excellent course very educational . Will definitely practice within my job role.
Expenses
The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.
The cost for the 1 Day Classroom course is from £295 + VAT per learner.
Multiple booking discounts are available along with discount for charities.
Tailored Training
Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.
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Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...
Rob presented course in a professional and fun way. All aspects of training were very descriptive and helpful.