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Course description

Professional Email Writing -Classroom or Live Virtual Classroom

There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive. 

Suitability - Who should attend?

People of all experience levels and seniority using email to communicate with external customers (clients / suppliers) and internal customers (colleagues / contractors).

Training Course Content

  • Structuring – Making Emails Visually Appealing
  • Styling – Directing the Recipient’s Focus
  • Tonality – Influencing with Politeness & Positivity
  • Writing Appropriate Greetings
  • Structuring the Body of an Email
  • Composing an Appropriate Sign-Off
  • Creating Attention Grabbing / Informative Subject Lines
  • Correctly Populating Address Fields (To, Cc and Bcc)
  • Informatively Forwarding (FW:) Emails
  • Effective Editing and Proofreading

Learning Outcomes

  • Create well-structured emails that hold the attention of recipients.
  • Minimise follow-up emails by providing easy-to-follow sequences for recipients.
  • Persuade people to take action – especially when they’re not obligated to.
  • Set the correct tone and level of formality to get recipients on side from the word go.
  • Motivate recipients to take action, especially when they’re not obligated to.
  • Overcome ‘Writers Block’ by using a proven three-step structure. 
  • End the Email on a ‘High Note’, suggesting goodwill and professionalism.
  • Make emails truly stand-out by creating informative subject lines.
  • Inspire others to up their game by editing subject lines to match the email body.
  • Provide recipients with clear instructions on what they’re expected to do.
  • Avoid confusion / unnecessary delays by giving clear instructions.
  • Ensure communications are of a professional standard and accurate.

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007


The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored Training

Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.

About provider

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...

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Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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Average rating 4.9

Based on 9 reviews.

Craig & Rose, Sales Associate
The session was really helpful. I enjoyed the fact that it touched upon so many elements of written communication. In the future it may be helpful to have a few more examples and time spent on how to deliver bad news
AFI Group, Business Development Manager
Great session delivered by Caroline, well delivered with great examples. Thank you
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Course rating
Based on 9 reviews.