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Course description

Professional Email Writing -Classroom or Live Virtual Classroom

There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people create well-structured emails that are appealing to the eye and, most importantly, informative and persuasive. 

Suitability - Who should attend?

People of all experience levels and seniority using email to communicate with external customers (clients / suppliers) and internal customers (colleagues / contractors).

Training Course Content

  • Structuring – Making Emails Visually Appealing
  • Styling – Directing the Recipient’s Focus
  • Tonality – Influencing with Politeness & Positivity
  • Writing Appropriate Greetings
  • Structuring the Body of an Email
  • Composing an Appropriate Sign-Off
  • Creating Attention Grabbing / Informative Subject Lines
  • Correctly Populating Address Fields (To, Cc and Bcc)
  • Informatively Forwarding (FW:) Emails
  • Effective Editing and Proofreading

Learning Outcomes

  • Create well-structured emails that hold the attention of recipients.
  • Minimise follow-up emails by providing easy-to-follow sequences for recipients.
  • Persuade people to take action – especially when they’re not obligated to.
  • Set the correct tone and level of formality to get recipients on side from the word go.
  • Motivate recipients to take action, especially when they’re not obligated to.
  • Overcome ‘Writers Block’ by using a proven three-step structure. 
  • End the Email on a ‘High Note’, suggesting goodwill and professionalism.
  • Make emails truly stand-out by creating informative subject lines.
  • Inspire others to up their game by editing subject lines to match the email body.
  • Provide recipients with clear instructions on what they’re expected to do.
  • Avoid confusion / unnecessary delays by giving clear instructions.
  • Ensure communications are of a professional standard and accurate.

Why choose Hamilton Mercer

UK's leading provider of Customer Service and Personal Development learning

Over 100,000 learners trained

Formed in 2007

Expenses

The cost for the 1 Day Live Virtual Classroom course is £199 + VAT per learner.

The cost for the 1 Day Classroom course is £275 + VAT per learner.

Multiple booking discounts are available along with discount for charities.

Tailored Training

Hamilton Mercer deliver this course at your premises or Live Virtual (Zoom or Microsoft Teams) , we will tailor the content to meet your organisation’s needs. Please get in touch for a quote.

About provider

Hamilton Mercer

We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer live virtual courses in 90min and 3 hour formats...


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Contact info

Hamilton Mercer

20 Mercer Street
WC2H 9HD London

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www.hamiltonmercer.co.uk


Reviews

Average rating 4.9

Based on 8 reviews.

Craig & Rose, Sales Associate
(5)
The session was really helpful. I enjoyed the fact that it touched upon so many elements of written communication. In the future it may be helpful to have a few more examples and time spent on how to deliver bad news
AFI Group, Business Development Manager
(5)
Great session delivered by Caroline, well delivered with great examples. Thank you
British Fencing Association
(5)
The session included useful tips and tricks and dealt with scenarios directly linked to our common questions and situations often faced. Jess was very energetic and understood and adapted her session to cater for questions and scenarios which we deal with
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Reviews
Course rating
(4.9)
Based on 8 reviews.
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