Professional Training

Delivering Excellence Via Email - Half Day (AM)

PTP Training & Marketing Ltd, Online (+7 locations)
0.5 days
0.5 days
Leave your details so the provider can get in touch

Course description

Delivering Excellence Via Email - Half Day (am)

This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty.

Participants will be come experts in delivering excellent customer service levels and ensure their email skills are highly professional.

Outcome / Qualification etc.

  • How you can compose an outstanding email
  • Understanding the limitations of verbal skills and making the best of this immediate form of communication
  • Creation of 10 top tips that will ensure consistency and professionalism

Training Course Content

  • 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise.
  • 09:30 – 10:00 The advantages, issues and skills sets required to write emails. What annoys us and what delights us?
  • 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email.
  • 10:30 – 11:00 Verbal communication skills. The challenge of misinterpretation.
  • 11:30 – 12:00 What have we learnt? Opportunity to respond in teams to explosive emails and compose a response that resolves.
  • 12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow.

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Fee includes all course materials, Participant packs, certification and lunch

Request info

Contact course provider

Fill out your details to find out more about Delivering Excellence Via Email - Half Day (AM).

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

Read more and show all courses with this provider