Course description
Professional Receptionist Skills – Classroom or Live Virtual Classroom
Receptionists are expected to be customer-facing, helpful and positive while dealing with challenging situations face-to-face and on the phone. Hamilton Mercer’s Professional Receptionist Skills Training Course is a must for any receptionist looking to improve their professional manner.
You’ll discover how to develop a friendly yet professional approach, multitask and handle difficult scenarios.
This training course is designed to include real life examples and role play. It can also be adapted to participants’ individual needs.
Upcoming start dates
Suitability - Who should attend?
The Professional Receptionist Training Course is suitable for new and experienced receptionists looking to improve their skills. It’s also ideal for temp staff and those who want to conduct better interviews for receptionist roles.
Outcome / Qualification etc.
Certification: CPD Accredited Course
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
Training Course Content
- Making a Great First Impression
- Meeting the Needs of Old and New Customers
- Managing the Reception Area
- Multitasking Phone Calls and Face-to-Face Conversations
- Organising and Prioritising Admin Duties
- Keeping Calm Under Pressure and Handling Difficult Situations Professionally
- Developing a Positive Attitude and Body Language
- Developing a Professional Telephone Manner
- Handling Pushy Sales Calls
Learning Outcomes
- Learn how to meet and greet visitors
- Understand how to multitask
- Provide great customer service
- Learn to manage the reception area
- Know how to look after old and new customers
- Learn how to organise workloads
- Keep calm under pressure and manage challenging situations
- Develop a positive professional persona
- Develop professional telephone skills
Why choose Hamilton Mercer
UK's leading provider of Customer Service and Personal Development learning
Over 100,000 learners trained
Formed in 2007
Reviews
Average rating 4.8
I enjoyed the course and found it very useful, now I will be more confident when speaking over the phone.
The course was really good and our trainer was positive and motivating. She worked around when we had to have some breaks in the room and still delivered all the relevant inform...
Expenses
Option 1: Scheduled Courses
- Location: Covent Garden, London
- Live Virtual Training: from £395+vat per learner.
- Classroom Training: from £495+vat per learner.
Multiple booking discounts and charitable discounts are available. Please contact us for further information.
Option 2: Tailored In-house Training
- Location: Your choice (worldwide).
- Live Virtual & Classroom Training: please contact us for pricing.
Request info
Hamilton Mercer
We’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results. We offer CPD Accredited courses at your offices - worldwide or...
I found the course really informative and it has given me a new perspective on how to be a confident receptionist I have also learnt how to align my body language with my voice...