Course participant reviews for Professional Receptionist Skills – Classroom or Live Virtual Classroom

This course was very helpful for me, because I learnt not to always say sorry. Addng more value is something I could do by myself, yet I learnt to be confident having done this training as it's impacted to my life

Very helpful and easy day. Learnt a lot

Jessica was very friendly, confident and professional. Relaxed and nice atmosphere. Very informative course with lots of suggestions and help to develop in the role of a receptionist. Lots to take on board for the next day at work.

I found the course really educational and Jess explained everything really well. I found my confidence grew throughout the course and now feel a lot better in approaching customers. Thank you

Very insightful. Will help me to be more confident and assertive in my job. Especially liked the introduction of different tones of voices and the suggestion on how to handle sales calls

Excellent course, given me a lot to reflect on. Going forward I will be better able to analyse and improve my performance when dealing with customers

I thought Jess was a great leader and made everything very easy to follow, especially the examples and demonstrations of methodologies

I found the course very informative and interesting. I will be implementing a lot of the course in my day to day work

Excellent course content and the handbook is very useful. Caroline was a very enthusiastic and fun trainer, making the course enjoyable and interesting

Caroline was absolutely fabulous, really connected with everyone on a personal level. The course was really enjoyable and I have gained a lot of important and useful knowledge! Thank you!

Thoroughly enjoyed the day. Caroline was very engaging. Would certainly recommend. Hope we get to meet again

Really helpful day. Enjoyed going through the different scenarios and putting good customer service into action

Course was very interesting and was delivered in a fun way. Was useful for dealing with patients and work colleagues

Jessica was really friendly and helped in delivering the course with work/non-work related examples which made it easier to understand. Well worth taking the course and I have walked away with a better insight into how body language, words and voice affects the outcome

Very interesting! So happy I attended. Was made to feel welcome and the lady was lovely. It made learning the course more memorable. Excellent service today

I thoroughly enjoyed my training with Susan and it was a pleasure to have learnt new skills and enhance my knowledge in front of house/reception. Thank you for a lovely lunch.

Excellent

Its very beneficial, it helps freshen up reception skills such as tone, body language and certain things to not say such negative phrases, the course is very good eye opener on how the little things make you more professional.

I liked the role playing as you get more confident when you see what’s wrong/right. Thank you Susan.

“Susan was a fantastic trainer! She went through every thing very clearly. Providing examples and explained in different ways to make sure we all understood. I have learnt positive ways of answering calls and dealing with visitors as the way I was responding was actually negative I didn’t realise! I have learnt a lot and would definitely recomme...

Susan is extremely knowledgeable in identifying issues/problems I have in the office. I really enjoyed engaging in group discussion and having my input welcomed Thank you

Caroline was friendly and delivered the course effectively. She was able to understand and explain certain situations that arise, as well as advising solutions. Caroline thank you for your advice today

I am leaving with valuable tools and skills to improve how I interact with internal and external clients. I have learnt the use of correct business language and body language, how to take control of every situation confidently and to be the best receptionist I can be. Thank you so much Susan.

I enjoyed the day very much. I have learnt how to approach callers and visitors in a better way. I really appreciated the trainer adapting to all our concerns.