The course was really good and our trainer was positive and motivating. She worked around when we had to have some breaks in the room and still delivered all the relevant inform...

Delivery style from Carol was brilliant and I found it very helpful Carol giving examples of what she had dealt with in past experiences.

Carol has been fantastic and a great trainer!

Very useful and informative. Well delivered at an appropriate level. Highly recommend

Really enjoyed this course, the content was relevant and meaningful for the whole dental team, not just our Front of House/Reception Team. Together we can aim to deliver a more ...

A very useful day. This course covered lots of different aspects and helped us understand better communication with patients.

The course was very informative. Tailored well to our practice, and the little group discussions were very useful and a good way to discover things we do and areas in which we c...

I found the training very useful. It's good to refresh you mind even if you know what you are doing. Our coach was very lovely and helpful. Would highly recommend!

This course was very helpful for me, because I learnt not to always say sorry. Addng more value is something I could do by myself, yet I learnt to be confident having done this ...

Very helpful and easy day. Learnt a lot

Jessica was very friendly, confident and professional. Relaxed and nice atmosphere. Very informative course with lots of suggestions and help to develop in the role of a recepti...

I found the course really educational and Jess explained everything really well. I found my confidence grew throughout the course and now feel a lot better in approaching custom...

Very insightful. Will help me to be more confident and assertive in my job. Especially liked the introduction of different tones of voices and the suggestion on how to handle sa...

Excellent course, given me a lot to reflect on. Going forward I will be better able to analyse and improve my performance when dealing with customers

I thought Jess was a great leader and made everything very easy to follow, especially the examples and demonstrations of methodologies

I found the course very informative and interesting. I will be implementing a lot of the course in my day to day work

Excellent course content and the handbook is very useful. Caroline was a very enthusiastic and fun trainer, making the course enjoyable and interesting

Caroline was absolutely fabulous, really connected with everyone on a personal level. The course was really enjoyable and I have gained a lot of important and useful knowledge! ...

Thoroughly enjoyed the day. Caroline was very engaging. Would certainly recommend. Hope we get to meet again

Really helpful day. Enjoyed going through the different scenarios and putting good customer service into action

Course was very interesting and was delivered in a fun way. Was useful for dealing with patients and work colleagues

Jessica was really friendly and helped in delivering the course with work/non-work related examples which made it easier to understand. Well worth taking the course and I have w...

Very interesting! So happy I attended. Was made to feel welcome and the lady was lovely. It made learning the course more memorable. Excellent service today

I thoroughly enjoyed my training with Susan and it was a pleasure to have learnt new skills and enhance my knowledge in front of house/reception. Thank you for a lovely lunch.

Excellent