Course description
Do you enjoy meeting new people in an exciting industry that provides challenges and opportunities? That and much more is exactly what this Certified Hotel Receptionist training offers you!
Develop your ability to communicate and be service-minded, as well as have a professional approach and awareness in the meeting with people.
The work of a Hotel Receptionist is a varied profession. Some companies have a large volume of calls and visitors every day, while others have a slower pace. The companies sometimes have a pure Hotel Receptionist service, but quite often more tasks are included: such as handling conference bookings and purchasing, as well as keeping order in common areas. Sometimes simple administration work is also included.
After completing the training, you will be well informed about how to respond and act in all situations that may arise in the workplace during the day. The goal is always satisfied customers as this benefits the workplace.
Furthermore, you should be able to handle your employees' requests for possible help, as well as be able to handle several tasks at the same time as it is a daily life for Hotel Receptionists.
Upcoming start dates
Suitability - Who should attend?
No special eligibility requirements.
Outcome / Qualification etc.
The goal of the education
The goal of the education is that the student, after completing the education, has acquired the knowledge required for qualified and independent work in the field.
Degree title
Certified Hotel Receptionist.
Training Course Content
MODULE 1
- TOURISM INDUSTRY
- The parts of the hospitality and travel industry
- Restaurant business
- Food & Beverage
- Activity companies
- Important terms
- Attitude
- Professional treatment
- Business Insight
- Organizational culture
- The influence of the smile
- Satisfied customers
- DISC analysis
- Dealing with unhappy customers
- TASK
- ASSIGNMENT
MODULE 2
- LODGING
- The development of hotels
- Influencing factors
- Schweizeri
- City hotels
- Modernization
- Hotels Today
- Influencing factors
- Chain affiliation
- Exceptional Management/Quality
- Management
- Different types of accommodation
- Meeting hotels
- Boutique
- Hostel
- Cottage accommodation and camping
- Rental housing
- Bed and Breakfast
- Hotel Classification
- STR
- Central organisations
- Forms of hotel organization
- TASK
- ASSIGNMENT
MODULE 3
- INFORMATION AND COMMUNICATION 1
- External communication
- Internal communication
- Branding
- Written communication
- Telephone Service/Website
- Web browser
- Layout
- Excel
- Calculations in Excel
- Table in Excel
- Graph in Excel
- Keyboard shortcuts
- Copyright
- Economic rights
- Moral rights
- Creative Commons
- Images without licenses
- Word processing
- TASK
- ASSIGNMENT
MODULE 4
- INFORMATION AND COMMUNICATION 2
- Information technology
- Administrative procedures
- Graphic presentation
- Hierarchy
- Contrast
- Space
- Symmetry/Asymmetry
- Balance
- Social media
- Blogs, vlogs
- Basics of communication
- Conscious/unconscious communication
- Our self-image
- The Halo Effect
- Stereotypical views
- Attribution
- Nonverbal communication
- Listening
- Mirroring
- How do conflicts arise?
- The impact of conflicts in the workplace
- Structural conflicts
- Personal conflicts
- Role expectations
- Role conflicts
- The ABC triangle model
- The conflict iceberg model
- The nine-stage model of conflict escalation
- Conflict management
- TASK
- ASSIGNMENT
Course delivery details
The training covers about 6 weeks of full-time studies.
You can study at any study pace.
Why choose Academy Online UK
Get a diploma/certification
Need for
labor market
You choose the pace of study
Expenses
The fee for the professional training course Certified Hotel Receptionist is 938 GBP (234.5/module). Or 1099 EURO (275/module). All fees include VAT.
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Academy Online United Kingdom
The Nordics' largest training company for digital vocational training now expanding to the UK! We provide top-tier digital vocational training that transcends borders and breaks down the barriers to education. Our mission is to empower you to master new skills,...