Course description
Decision Making and Problem Solving: In-House Training
We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations.
Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace.
Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving.
Upcoming start dates
Outcome / Qualification etc.
What you will Learn
- Recognize the importance of making a sound decision in a timely manner
- Infer types of cognitive biases and obstacles that impact decision-making
- Separate facts, requirements, ideas, and perceptions when making a decision or solving problems
- Apply structured decision-making and problem-solving approaches
- Conduct cause and effect and Force Field analyses
- Evaluate alternative solution methods using various techniques
- Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques
- Implement decision-making and problem-solving models, tools, and techniques
Training Course Content
Foundation Concepts
- Contextualizing decisiveness and problem-solving
- Discriminating between decisiveness and problem-solving
Understanding Decision-Making
- Decision-making challenges and impacts
- Key drivers of good decision-making
- Thought processes and obstacles
- Knowledge, skills, and abilities (KSAs)
Decision-Making Models and Supporting Tools
- Decision-making models, tools, and guidelines
- Tools to evaluate alternatives
- Translating requirements into action
Problem-Solving
- Defining the problem
- Problem-solving models
- Cause and effect analysis
- Quick hit vs. innovative problem-solving
Summary and Next Steps
- Course summary
- Personal action plan
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...