Professional Training

Problem Solving and Decision Making

Systematix Limited, In Birmingham (+4 locations)
2 days
Next course start
Enquire for more information (+5 start dates)
Course delivery
Classroom, Virtual Classroom
2 days
Next course start
Enquire for more information (+5 start dates)
Course delivery
Classroom, Virtual Classroom
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Course description

Problem Solving and Decision Making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will make as many as 50 decisions by the time we leave for work. Despite all the natural decision-making that goes on and the problem-solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we have probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem-solving and make decisions easier. That is what this two-day workshop is all about.

Upcoming start dates

Choose between 5 start dates

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  • Classroom
  • Birmingham

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  • Classroom
  • London

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  • Classroom
  • Manchester

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  • Classroom
  • Reading

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  • Virtual Classroom
  • Online

Outcome / Qualification etc.

This two-day workshop will help you teach participants how to:

  • Apply problem-solving steps and tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively and be a contributing member of a problem-solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, and following up on decisions
  • Avoid common decision-making mistakes

Training Course Content


  • Defining Problem-Solving and Decision-Making
  • Problem Identification
  • Eight Essentials to Defining a Problem
  • Problem-Solving in Action

Making Decisions

  • What it Means
  • Types of Decisions
  • Facts vs. Information
  • Eight Ingredients for Good Decision-Making
  • Decision-Making Traps

Getting Real

Pre-Assignment Review

The Problem-Solving Model

  • Model Overview
  • Real Problems
  • Phase One
  • Phase Two
  • Phase Three
  • Solution Planning Worksheet

Case Study

The Truck Case Study

The Problem-Solving Toolkit

  • The Basic Tools
  • Legitimizing Problems and Positions
  • The Fishbone
  • Degrees of Support
  • Creative Thinking Methods
  • Brainstorming and Brainwriting
  • More Methods


  • Decision Information
  • Individual Action Steps

Swotting Up

  • SWOT Analysis
  • Individual Analysis

Making Good Group Decisions

  • Working Toward the Decision
  • Avoiding Fatal Mistakes
  • Other Decision-Making Tools

Analyzing and Selecting Solutions

  • Selecting Criteria
  • Creating a Cost-Benefit Analysis

Planning and Organizing

  • Introduction
  • Follow-Up Analysis
  • Evaluate
  • Adapt, Close, and Celebrate
  • Personal Action Plan

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