Course description
Problem Solving and Decision Making
We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will make as many as 50 decisions by the time we leave for work. Despite all the natural decision-making that goes on and the problem-solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Likewise, we have probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem-solving and make decisions easier. That is what this two-day workshop is all about.
Upcoming start dates
Outcome / Qualification etc.
This two-day workshop will help you teach participants how to:
- Apply problem-solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriate solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Training Course Content
Definitions
- Defining Problem-Solving and Decision-Making
- Problem Identification
- Eight Essentials to Defining a Problem
- Problem-Solving in Action
Making Decisions
- What it Means
- Types of Decisions
- Facts vs. Information
- Eight Ingredients for Good Decision-Making
- Decision-Making Traps
Getting Real
Pre-Assignment Review
The Problem-Solving Model
- Model Overview
- Real Problems
- Phase One
- Phase Two
- Phase Three
- Solution Planning Worksheet
Case Study
The Truck Case Study
The Problem-Solving Toolkit
- The Basic Tools
- Legitimizing Problems and Positions
- The Fishbone
- Degrees of Support
- Creative Thinking Methods
- Brainstorming and Brainwriting
- More Methods
Aspirinia
- Decision Information
- Individual Action Steps
Swotting Up
- SWOT Analysis
- Individual Analysis
Making Good Group Decisions
- Working Toward the Decision
- Avoiding Fatal Mistakes
- Other Decision-Making Tools
Analyzing and Selecting Solutions
- Selecting Criteria
- Creating a Cost-Benefit Analysis
Planning and Organizing
- Introduction
- Follow-Up Analysis
- Evaluate
- Adapt, Close, and Celebrate
- Personal Action Plan
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