Course description
In problem-solving, you identify and evaluate solution paths; in decision making, you make a similar discovery and evaluation of alternatives. In this course, participants will develop their skills in Problem Solving and Decision Making.
Effective Decision Making and Problem Solving training course include skill development exercises in learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid joint decision making mistakes.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Effective Decision Making and Problem-Solving training course is ideal for:
- Supervisors
- New and experienced Business Executives
- Senior and Middle Managers
- Project managers
- HR Managers
- All professionals involved in problem-solving and decision making
- All individuals who want to become better at making decisions
Outcome / Qualification etc.
At the end of the Effective Decision Making and Problem Solving, you will able to:
- Define what a problem is and the different types of problems
- Recognize the importance of dealing with the cause of a problem
- Identify barriers to solving problems and how to overcome them
- Understand the different techniques to define and resolve simple and complex problems
- Learn how to apply logical and creative approaches to solving problems and making decisions
- Learn techniques that will help you to understand the cause of the problem
- Practice brainstorming techniques and using mind maps
- Understand the framework of concurrent ideation techniques
- Realize why you shouldn’t blindly rely on intuition when making a decision
- Know how to work with team-based or group decisions
- Learn how to overcome paralysis by analysis while making a decision
- Exercise various tools and techniques for evaluating solutions
- Implement a solution and know how to track and monitor its application
Training Course Content
Day 1
Introduction to Creativity
- The process of creativity
- Creativity applies to all spheres of life, not just to art
- Common barriers to creativity
- Creativity vs Innovation
Introduction to Creative Problem-Solving
- Is creativity in problem-solving always necessary?
- Principles of creative problem-solving
- Divergent thinking
- Convergent thinking
- Frameworks for creative problem-solving
Day 2
Exploring and Defining Problems
- Understanding the cause
- How to be sure if this problem is real
- Root cause analysis
- Kepner-Tregoe process
- Pareto analysis
- Understanding systems
Divergent Ideation Techniques
- Brainstorming Techniques
- Visual mapping techniques
- Using mind maps and fishbone diagrams
- Questioning Assumptions
- Context Mapping
Day 3
Convergent Ideation Techniques
- Pair & Share Technique
- How-How Diagrams
- PPCO Framework
- ALU Framework
Solution Analysis
- Using Logic vs. Intuition
- Viewing solutions in multiple ways
- The process of narrowing down solutions
- Creating rating charts
- Conducting risk analysis
- Individual vs team-based decisions
- Common Problems in decision-making and how to deal with them
- Cultural differences
- Quality of Data
- Accountability and transparency
- Trust
Day 4
Making a Decision
- Styles of decision-making
- Understanding sensitivities
- Understanding paralysis by analysis
- How to deal with the ambiguity of outcomes
- Applying tools and techniques for evaluating solutions
- The Sunk Cost paradox
- Golden rules of decision-making
- Finalize decisions with the Decision Matrix
Day 5
Implementing the Solution
- Considering implementation in advance
- Planning and delegation
- Problem solved? – Tracking and evaluation
- Develop and review follow-up contingency actions
- Formulate an after-the-action review process
- Applying a risk assessment in decision-making
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...