Course description
Project Stakeholder Relationship Skills (Virtual)
This course is designed to provide project managers with the ability to:
- Analyze the complexities of major stakeholder relationship categories
- Apply the most appropriate interpersonal relationship skills to the different categories of relationships
- Align the dynamic needs of the stakeholders with a project’s objective throughout the project life cycle
Upcoming start dates
Suitability - Who should attend?
Prerequisites
Basic understanding of project management
Who Should Attend
This program is designed for functional/line managers, program managers, project managers, and anyone who deals with various stakeholders on a regular basis.
Outcome / Qualification etc.
What You Will Learn
At the end of this program, you will be able to:
- Gain a deep understanding of the Scrum Framework – the theory, practices, roles, rules, and values – as defined in The Scrum Guide
- Understand, in detail, the role of Scrum Master, and how the role interacts with different members of the Scrum Team and other stakeholders
- Master the Scrum principles to better understand their application when returning to the workplace
- Understand how to construct an effective development team with an appropriate mix of skills and experience
- Know how to act as a servant-leader for the Scrum Team, promoting and enabling self-organization to create high-value products.
- Learn how to facilitate Scrum Events and remove impediments to the Scrum Team’s progress
- Help Scrum Product Owners shape and refine product backlogs to guide early and incremental delivery of valuable products
- Drive adoption of the Scrum framework for more effective product and solution development, working with stakeholders and other Scrum Masters to improve its effectiveness
Training Course Content
Foundation Concepts
- Stakeholders and project success
- Stakeholder management research
- Managing stakeholder relationships
Identifying Stakeholders
- Stakeholder categories
- Stakeholder relationships across the project life cycle
- Tools and techniques for identifying stakeholders
Assessing Stakeholders
- Assessing stakeholder relationships
- Recognizing stakeholder attitudes toward the project
- Analyzing stakeholders
- Using other types of stakeholder assessments
Building Stakeholder Relationships
- The importance of psychological safety
- Building trust and getting results
- The anatomy of trust
Navigating Challenging Situations
- Dynamics of conflict
- Responding to conflict
- Managing difficult conversations
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...