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Professional Training

We Don’t Make Servers …We Make Services: Implementing and Managing IT Services

IIL Europe, Online
Length
45 minutes
Price
15 USD excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Length
45 minutes
Price
15 USD excl. VAT
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Visit this course's homepage on the provider's site to learn more or book!

Course description

We Don’t Make Servers …We Make Services: Implementing and Managing IT Services

Implementing and Managing IT Services Being a service provider demands knowledge of who the customer is, what you as a provider offer customers (services), and assurance that those services provide value. Customers care about quality of service (e.g. the meal), and generally have little concern about the origin or performance of the ingredients that make it up (e.g. who does the maintenance on the grill). This session will discuss the concept of IT Service Management (ITSM), being a service provider, and the associated challenges, risks and critical success factors. You will learn about the importance, benefits and challenges of implementing and managing a formal IT Service Management (ITSM) practice for your IT organization and, ultimately, your company.

This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Upcoming start dates

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  • Self-Paced Online
  • Online

Course delivery details

  • Access your presentations anytime, anywhere, with a computer, tablet, or smartphone.
  • Video content designed for a proven learning experience.
  • 120 days access, watch on your schedule

Why choose IIL Europe

2,000,000+ people trained by IIL

50,000 annual online conference visitors

2,000+ companies have chosen to partner with IIL as their Learning Partner

Expenses

Course Price: $14.95

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