Good materials, good tutor, good exercises.

Very engaging tutor, good explanations in simple terms, with useful visual aids.

Tutor presented the course very well, he kept it light which kept everyone intrigued.

I was not expecting to learn more than I actually knew after 10 years in the job but actually discovered that each negotiation posture or stalemate has a well define description.

Very good course, very interactive and engaging with lots of good practical tips and advice that I will put into practice.

Very effective tutor who built a good rapport with the group, adjusted speed to the needs of the group.

Very effective tutor who built a good rapport with the group, adjusted speed to the needs of the group.

The tutor was excellent, very entertaining and engaging and at no point did I feel tired or lethargic.

Excellent techniques provided to assist in making the reading and briefing against documents and policies more efficient and less onerous.

Interesting materials that keep you engaged. Enthusiastic and knowledgeable trainer who made it fun.

The materials were extremely good and I enjoyed the structure. Letting us try out exercises and working together was a big help. Didn't feel it dipped at all throughout the day.

The tutor and his delivery style. He was very engaging, and clearly explained all topic areas while injecting a little bit of fun to break up the learning at times. It was fasci...

The Mind Mapping is a powerful tool which if utilised effectively could really help in processing complex information.