Course description
CMI Level 3 Diploma in Principles of Management and Leadership: Customer Service Management is the perfect qualification for Team Leaders and Customer Service Managers looking to enhance their skills in managing customer service operations.
This course is designed to help you become a successful customer service manager and demonstrates to potential employers your commitment to professional development! You will learn to ensure that customer service goals and objectives are met by providing guidance and direction to your team, monitoring their performance, supporting daily operations, and implementing effective customer service strategies.
After completing this Diploma, you can progress to theCMI Level 5 Diploma in Management and Leadership: Customer Service Managementto further validate your experience, knowledge, and skills in customer service management.
Upcoming start dates
Suitability - Who should attend?
Harness your potential as an aspiring or practising Customer Service Manager
Outcome / Qualification etc.
Official CMI Level 3 Diploma in Principles of Management and Leadership: Customer Service Management
Since 1947, the Chartered Management Institute has empowered management and leadership professionals. The CMI upholds the highest standards of the profession and offers Chartered Manager Status through their Royal Charter, bringing together a global community of passionate & dedicated managers.
Training Course Content
- Consultation with a Career Consultant to corroborate your course choice
- Carefully selected CMI Level 3 study units aligned with Customer Service to ensure you gain the skills you require to succeed
- Pre-marking and official marking for assignments to ensure you have the best chance possible at achieving success
- Access to a full Support Team including a certified Tutor and Study Coach for assistance with study queries
- CMI Membership with exclusive benefits
- Gain 1 year access to TOTUM Pro Membership
- A professional, Management-oriented CV rewrite*
- A LinkedIn profile overhaul to maximise your new networking opportunities*
*Value-added service that can be added at an additional cost
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Expenses
Through our third-party partnerships with Premium Credit, and ITOL Finance we are able to offer our students a stress-free alternative to paying a lump sum. You can spread the cost of your studies over affordable monthly payments. These finance options may be used to cover course fees, exams, and any study manuals you might need. If you do not qualify for Premium Credit, you may qualify for in-house finance through ITOL Finance.
Continuing Studies
- Team Leader
Average salary : £33k per year
- Customer Service Representative
Average salary : £36k per year
- Head of Customer Service
Average salary : £48k per year