Course description
Social KM Certification
It is a well-researched fact that 80% of what we know about our jobs is in our heads and only 20% of that knowledge is codified in any form. This is the specific challenge that Social KM seeks to address.
What is Social KM?
Social KM provides the means and the context for people to easily share at speed what they know and like, to locate expertise and to grow the company knowledge base in an natural, organic way that delivers far greater value and meaning than traditional databases and folder structures.
Put another way, Social KM is like an ubiquitous ‘water cooler’ moment, a place where people and ideas meet independent of location or job role but driven by defined business objectives.
And the big win on offer? The creation of a living, breathing company ‘playbook’ that exists independently of the people who have contributed to it.
Today there is an increasing business imperative to deliver Social KM and its attendant Collaboration Culture in organizations globally.
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Upcoming start dates
Suitability - Who should attend?
Ideal for anyone tasked to lead or refresh a Collaboration strategy.
- Grow. If you and your team need to grow in the field of Social Business, or Collaboration and Community Management, this is the course for you.
- Learn. How to take the lead in building a Social KM culture through immersive training from a global expert.
- Lead. A new collaborative culture in your workforce!
- Participate. Attendees range from line of business users to HR leaders, IT experts, and from newcomers to seasoned practitioners, project managers to CKOs, public/private sectors, and just about everyone in-between.
Outcome / Qualification etc.
What You Will Learn
- The implications social KM has on your organization in terms of collaboration, transparency and business wins
- How to create a collaboration culture and change mindsets; who to get on board and how
- Understand the importance of the community manager to gain and sustain user adoption
- How to develop and deploy a strategy to create and manage your own community platform based on your specific company's DNA
Training Course Content
- Intro to the Knowledge (K) Age
- Post-industrial Knowledge Age Imperative
- Let’s Define Knowledge (and It’s Attributes)
- Understand Basic KM Fundamentals - New K Paradigm
- Define KM
- Understand Basic KM Fundamentals – K Modes (Tacit vs. Explicit)
- Understand Basic KM Fundamentals – K Processes
- K-Intensive Activities – Focus on four hi-level activities to seek K-Age improvements
- KM Principles
- Proven KM Methodology (Overview) – KM Bulls & Squirrels
- Understand K-Age Roles
- Understand Strategic KM Methodology and Knowledge Maturity Model KMM)
- Essential Concepts/Manage Change
- Start-up Techniques/Knowledge Cafes
- Get Started
Course delivery details
E-Learning (self-paced, 20 hours), Exam and Certificate
Students take the KMI "Foundation" course online, plus the online Social KM Master Course.
Expenses
Program Fees
- Standard Rate - US $ 1995.00
- Government/Military and Non-Profit Rate - US $ 1795.00