Course description
Advanced Facilities Management and Operations Excellence
This course highlights the potential impacts to overall organizational governance as a result of Operations management decisions and actions, and leads participants through a process of ensuring Operational compliance. It focuses on building effective Performance reporting systems, not only to demonstrate progress and achievement of set key performance indicators, but also to highlight to the wider organization the specific and measurable contribution of the Operations Management function both from financial and quality perspectives.
This course also leads participants through the key elements of incorporating sustainability within Operations management activities to lessen the impact upon the environment. It includes a diagnostic toolkit to enable participants to implement their learning and expands to include the concept of 'Triple Bottom Line' to objectively measure and ensure People, Planet and Profit are demonstrably aligned with day to day operations.
This course is designed to provide participants with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This course is suitable for:
- Operations Managers
- Facilities Managers
- Estate Managers
- Internal Audit / Governance / Compliance officers.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this course, you will:
- Appreciate and build effective governance compliance within Operations Management.
- Effectively report on performance of the function.
- Create and enhance sustainability within the operations management function.
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Create, develop and implement Facilities Management Strategy.
- Effectively manage Main and SubContractors – including snagging and retentions management, both operationally and contractually.
- Effective people management and dynamics.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Training Course Content
Operations Management impact on Organizational Governance
- Ensuring compliance
- Continuous improvement techniques
- Operations Management Reporting
- Effective Reporting of Operational Performance
- Understanding & Reporting Financial Performance
- Understanding & Reporting Quality Delivery
Sustainable Operations Management
- Environmental aspects of Operations Management
- Operations Management Diagnostic Toolkit
- Triple Bottom Line concept and applications
Understanding and Reporting Operations Efficiency
- Cycle time improvements
- Lean Process management
- Effective Root Cause analysis
Role and Contribution of Facilities Management to the Organization
- Developing Effective Facilities Management Strategies
- Aligning Facilities Management Strategy to Organizational Competitive Strategy
Facilities Management Portfolios
- Defining the Facilities Management Portfolio
- Establishing Effective Customer Service Levels
- Establishing Key Performance Indicators
Facilities Management – Compliance and Governance
- Ensuring Quality compliance
- Ensuring Legal Compliance
- Monitoring, Managing and Reporting Facilities Management Performance
Facilities Management – Use of Industry 4.0 Technologies
- Remote Monitoring systems
- Utilizing and mining 'Big Data' to improve FM performance
- Use of Predictive Analytics
Facilities Management Process – Contractor Management
- Developing and enhancing the 'Snagging' Process
- Managing of Contractors and subcontractors
- Maintenance Management
Facilities Risk Management
- Understanding and Managing Lifecycle risk
- Managing key Facilities Contracts
- Managing retention Contractors and SubContractors
Facilities Management Strategy
- Facilities Management Strategy and Execution
- Effective People Management
- Establishing Critical Success Factors
Effective Space Planning
- Assessing current and future space requirements
- Developing the Space Planning Strategy
- Communicating the plan to the workforce
Course Review
- Summary and recap of key learning objectives
- Action Planning
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £8225.00 + VAT
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London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...