Course description
Facilities management is a field that sees a particularly strong adoption of the idea of operational excellence, and there are many opportunities to improve the way a company operates in this field, and ensure that it gets even better, more consistent results. When an organization is applying operational excellence correctly, it should have a complete overview of the whole system, something which can be of particular importance when it comes to facilities manageme
This 10 Days course is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.
This course also provides delegates with the key elements to deliver Facilities Management Excellence, from Developing and executing the Facilities Management strategy, through to the effective management of main Contractors and Sub Contractors, plus the associated snagging control and retention process, plus crucially the human aspect of Facilities Management to ensure a productive and motivated Facilities team.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This Operational Excellence and Quality Within Facilities Management training course is suitable for:
- Operations Directors and Managers
- Compliance Managers
- Internal Auditors
- Heads of Maintenance
- Senior executives, managers, advisors and officers who wish to develop a thorough knower of Quality Management.
- Facilities Managers
- Estate Managers
Outcome / Qualification etc.
At the end of thisOperational Excellence and Quality Within Facilities Management training course, you will be able to:
- Effectively report on performance of the function.
- Create and enhance sustainability within the operations management function.
- Develop a comprehensive appreciation of the role of quality in successful organizations.
- Understand the importance of leadership in achieving world-class quality standards.
- Evaluate the different levels of quality in your organization.
- Appreciate the skills need to manage environmental.
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Appreciate the quality tools and techniques at your disposal.
- Understand how you can reach your quality goals via the use of audits and quality awards.
- Examine the intricacies of applying quality stands in service delivery.
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Create, develop and implement Facilities Management Strategy.
- Effectively manage Main and Sub-Contractors – including snagging and retentions management, both operationally and contractually.
- Effective people management and dynamics.
- Develop a practical perspective into contemporary work practices in your field.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Training Course Content
Day 1
Operations Management impact on Organizational Governance
- Ensuring compliance
- Continuous improvement techniques
Operations Management Reporting
- Effective Reporting of Operational Performance
- Understanding & Reporting Financial Performance
- Understanding & Reporting Quality Delivery
Day 2
Sustainable Operations Management
- Environmental aspects of Operations Management
- Operations Management Diagnostic Toolkit
- Triple Bottom Line concept and applications
Understanding Quality
- Management and quality
- The price of quality
- People, processes and systems
- The Total Quality Management philosophy
Day 3
Quality Management Leadership
- Leadership The of foundation of TQM
- quality Leadership roles and responsibilities
- quality Management vs quality Leadership
- Operational Leadership vs strategic Leadership
The Six-level Model of TQM Adoption
- Level 1 – Uncommitted
- Level 2 – Drifters
- Level 3 – Tool-pushers
- Level 4 – Improvers
- Level 5 – Award-winners
- Level 6 – World-class
Day 4
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Day 5
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
Day 6
Quality Audits, Awards and Implementation
- Quality audits
- Malcolm Baldrige, Deming Prize and European Quality Awards
- Implementation of quality management
- The management of change
Role and Contribution of Facilities Management to the Organization
- Developing Effective Facilities Management Strategies
- Aligning Facilities Management Strategy to Organizational Competitive Strategy
Day 7
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
Day 8
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function
- Key principles within maintenance management
- The impact of “up-time” on the organisation
- The impacts of “downtime” on the organization
KEY MAINTENANCE STRATEGIES
- Developing preventative maintenance strategy
- Developing corrective maintenance strategy
- Developing emergency maintenance strategy
- Monitoring & measuring the combined strategy effectiveness
Day 9
HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
- Health and Safety at Work
- Handling workplace law
- Environmental efficiency
- External accreditation systems – safety, quality and environmental
UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
- Calculating mean time between failure
- The “Bath tub” failure model
- Probability analysis
- Risk management – The FMEA model
Day 10
Facilities Management Strategy
- Facilities Management Strategy and Execution
- Effective People Management
- Establishing Critical Success Factors
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London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...