Course description
As the facilities management function continues to evolve, so do the range of responsibilities and the methods employed to deliver services. In this interactive course, participants are engaged with thought-provoking exercises and discussions to build solid skills, real-world insight and valuable know-how to handle the facility management job with confidence.
Essentials of Facilities Management Training course covers the entire facility management range providing expert solutions and the latest best practices used in the profession. Your facilitator confronts head-on the real-world problems encountered on the ground. Everyone leaves the program with new skills to deal with people and manage change. The course helps participants recognize and confront the implications of their actions in a "safe" environment.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Essentials of Facilities Management Training course, is ideal for :
- Facility managers, office managers, building owners, contract administration professionals and anyone interested in facilities management.
Outcome / Qualification etc.
At the end of Essentials Of Facilities Management Training course , participants will be able to :
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of quality and adherence to legal standards.
- Develop a practical perspective on contemporary work practices in your field.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
- A Complete view of the role and responsibilities of the FM function
- Practical advice and guidance on selection and management of suppliers
- Greater awareness of health and safety compliance issues, risk management and business continuity
Training Course Content
Day 1
Introduction to Facilities Management Essentials
- What is Facilities Management (FM)? – ‘the facilities umbrella’
- Defining FM within an organisation.
- The 8 key roles of FM.
- FM – overhead or profit centre?
- The strategic importance of managing facilities.
- Developing an FM plan and team.
Establishing control of support services
- Recognising and reviewing support service requirements.
- Profiling current service levels and costs.
- Reviewing contracted services.
- Outsourcing v in-sourcing.
- Contract ‘bundling’ and ‘aggregation’.
- Determining and implementing a contract strategy.
Day 2
Focusing on the customer
- Comprehending customer business needs and objectives.
- Engaging the customer.
- Customer service strategy.
- Developing a customer action plan.
- The pursuit of excellence.
Managing the budget
- Harnessing cost data.
- Identify spending patterns.
- Building up the budget plan.
- Defending the plan
- Control mechanisms and reports.
- How to maximise the budget.
Day 3
Comprehending service contracts
- What is a contract and why do we need them?
- Tender terms.
- Objectives and understanding what the contractor wants.
- Contract structure explained.
- Terms and conditions.
- Specifications – output v input.
- Schedules of tender.
- Supplier ‘own’ contracts – common traps!
Controlling the tender process
- Why tender?
- Tender timetable.
- Roles and responsibilities.
- Tender stages.
- Tender board interview techniques.
- Negotiation techniques.
- Award and debriefing.
- TUPE issues.
Day 4
Mobilisation of service contracts
- Managing change.
- Implementation programme.
- Briefings and site familiarisation.
- Lines of communication.
- Procedures and manuals.
- Handover arrangements.
In-contract management
- Review and revise contract strategy objectives.
- Building successful contract management relationships.
- Monitoring process step by step.
- Service level agreements and KPIs demystified.
- Reports that inform and managing contract meetings.
- Contract review process and dealing with contract variations.
- How to handle disputes and contract termination.
- Planning and preparing for re-tendering.
- Practical tips on managing support services.
Day 5
Compliance and risk management
- What legislation and who is accountable?
- Developing a safety policy.
- Managing safety.
- How to carry out a risk assessment.
- Permits to work.
- Practical guidelines to handling emergencies.
- Business continuity – FM’s role.
Managing a project (eg, a relocation)
- How to get started – plan, brief, consult.
- Understanding the building – structure, design constraints.
- Space – cost, open plan, storage, restaurant, nursery, gym.
- Moving people – the issues and how to avoid the pain.
- Removal contracts – the pitfalls.
- Managing a ‘happy’ move.
- Settling in or ‘Happy ever after’!
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...