Course description
Facilities management is one of the fastest-growing professions in the world. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisations. Facilities management professionals are responsible for services that enable and support business.
Roles cover management of a wide range of areas including health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management. They are typically responsible for activities such as catering, cleaning, building maintenance, environmental services, security and reception.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
The Complete Course on Facilities Management is suitable for:
- Head of Facilities
- Estate Managers
- Auditors/Compliance training teams
- Facilities managers
- Building managers
- Risk department
- Administration department
- People who interested to gain such great knowledge in facilities management.
Outcome / Qualification etc.
At the end of The Complete Course on Facilities Management the participants will be able to:
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Learn what best practices are available and best proper for implementation in the participants’ organization
- Understand the need for a proper operational & maintenance control center
- Learn how to draw up a (preventive) maintenance concept, based on risk
- Improve strategies to decide when and what to contract out
- Accomplish an outsourcing strategy which helps you in realizing better results
- Understand the different contract types and how to apply them
- Learn how to monitor performance and results
- Understand how a benchmark study can help in improving the process
- Learn how to apply best practices
- Understand how to operate and maintain their facilities as a "business within a business"
- Learn how to be able to share experience and knowledge with others
Training Course Content
Day 1
An Overview of Facilities Management
- The Facilities Management process in general
- Facilities Management as a business within a business
- Facilities phases, planning and realization
- Relationship between Facilities Management and Asset Management
Day 2
The Basic Elements of Facilities Management:
- Strategic & annual planning
- Design, build, and maintain recycle
- Operations & Services
- Work planning & control
- Maintenance & repair
- Information management
Day 3
Preventive Maintenance & Maintenance Strategy:
- Understanding risk
- Risk-Based Maintenance - the methodology
- Seven steps in developing an efficient and risk-based maintenance strategy
- Defining maintenance tasks
- Case study
- Typical inspection & maintenance tasks for utilities
Day 4
Outsourcing and Contracting:
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service level agreements
Day 5
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
Day 6
Maintenance and Repairs
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
Management and Control
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
Day 7
Role & Contribution of the Maintenance Function Within the Organisation
- Overview of the maintenance function
- Key principles within maintenance management
- The impact of “up-time” on the organisation
- The impacts of “downtime” on the organization
Key Maintenance Strategies
- Developing preventative maintenance strategy
- Developing corrective maintenance strategy
- Developing emergency maintenance strategy
- Monitoring & measuring the combined strategy effectiveness
Day 8
Utilising Key Methodologies Within Maintenance
- Calculating the mean time between failure
- The “Bathtub” failure model
- Probability analysis
- Risk management – The FMEA model
Day 9
Health, Safety, Environmental and Workplace Legislation
- Health and Safety at Work
- Handling workplace law
- Environmental efficiency
- External accreditation systems – safety, quality and environmental
Day 10
Managing Maintenance Systems
- Managing the maintenance budget
- Variance analysis & corrective actions
- Engaging with stakeholders
- Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits
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London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...