Course description
Quality Management Excellence
By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
By attending this course, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Upcoming start dates
Suitability - Who should attend?
Target Audience
This course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this course, you will:
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Training Course Content
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Quality Management in the Supply Chain
- Purchasing practice in quality management
- Customer-supplier relationships
- From contract to partnership
- Innovation in the supply chain
- The chain of interdependence
Quality Functions Deployment – House of Quality
- Getting to grips with customer needs
- The QFD the main steps
- Incorporating customer needs into product and process definition
- Implementation of QFD
Course Review
- Summary and recap of key learning objectives
- Action Planning
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £3415+ VAT
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Reviews
Average rating 5
The overall course contents is excellent.
London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...
My specific learning needs were addressed and I was made to feel welcome.