Course description
ITIL® 4 Foundation is an entry-level ITIL® qualification that provides an understanding of the main concepts behind ITIL®, including the life cycle stages and the terminology used.
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycleworks and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
The course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization
Suitability - Who should attend?
ITIL® Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.
Prerequisites:
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.
Outcome / Qualification etc.
This course will ensure candidate has sufficient knowledge to:
- – Understand basic concepts, terminologies, key principles, and process models of IT Service
- – Management that are included in ITIL® 4 Foundation
- – Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
- – Enhance the efficiency and effectiveness of ITIL® tools and techniques within the business, to optimise user experience
- – Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
- – Centralize activities and functions to save on cost and time
Course delivery details
2 days
Our ITIL® Foundation 2-day course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL® framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The course includes the ITIL® Foundation exam, which is taken on the last day of training.
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