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About ITIL (Information Technology Infrastructure Library) 

Through ITIL courses, participants will gain an understanding of the implementation of this practical framework and documentation in order to meet the technical requirements of a business or organisation. As an internationally recognised standard, ITIL provides checklists and guidelines that allow businesses to adapt to change while delivering appropriate services and meeting goals. These principles and processes which aim to manage and streamline IT infrastructure are flexible and adaptable to individual business contexts. 

Compared to traditional infrastructure training, ITIL courses provide participants with a more all-inclusive, holistic approach to managing IT services within their organisation. ITIL courses are designed to focus on creating proactive IT solutions to provide adequate support to business users. If you are a professional needing to build advanced IT service management abilities, looking into ITIL courses would be of great benefit. If you are in London, check out our list of ITIL training courses in London.

ITIL courses will cover:

  • Service support - Looking at the IT service from a user point-of-view
  • Infrastructure management - Design, planning, deployment, operations and technical support
  • Service delivery - Looking at the IT service from a customer point-of-view
  • Security management - The implementation of information security within IT services
  • Application management - The best practices to improve quality and support
  • Planning and Implementation - Analysing the organisation, setting objectives and implementing IT services

ITIL-related training areas

As well as ITIL courses, some related IT areas of training are:

  • Cisco - A training course in Cisco systems is important to anyone working, or wanting to work in computer networking. Cisco network engineers as well as IT network support workers require training to ensure they are up-to-date with the latest networking and IT developments.
  • SQL - A programming language used by developers and administrators to communicate with a database. This communication includes, but is not limited to, inserting and updating records and creating objects - which can be as simple as tables, views or sequences, or as sophisticated as the database itself.
  • IT Security - A training course in protecting an organisation's valuable resources and information from malicious and fraudulent hacking. Training courses in IT Security allow delegates to obtain vital knowledge to protect businesses from security threats.
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