Course description
ITIL® 4 Specialist: High Velocity IT
The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.
This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included.
Upcoming start dates
Outcome / Qualification etc.
What You Will Learn
At the end of this course, participants will be able to:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
- Understand the digital product lifecycle in terms of the ITIL operating model.
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
- Know how to contribute to achieving value with digital products.
Training Course Content
Course Introduction
- Let’s Get to Know Each Other
- Course Learning Objectives
- Target Audience
- Characteristics
- ITIL® 4 Certification Scheme
- Course Components
- Course Agenda
- Module-End Exercises
- Exam Details
Introduction to High-Velocity IT
- High-Velocity IT
- Digital Technology
- Digital Organizations
- Digital Transformation
High-Velocity IT Approaches
- Relevance of High-Velocity IT Approaches
- High-Velocity IT Approaches in Detail
High-Velocity IT Operating Models Introduction
- ITIL® Perspective
- High-Velocity IT Aspects
- High-Velocity IT Applications
ITIL® Building Blocks for High-Velocity IT
- Digital Product Lifecycle
- Service Value Streams
- Four Dimensions of Service Management
- ITIL® Management Practices
High-Velocity IT Culture
- Key Behavior Patterns
- ITIL® Guiding Principles
Supporting Models and Concepts for Purpose
- Ethics
- Design Thinking
Supporting Models and Concepts for People
- Reconstructing for Service Agility
- Safety Culture
- Stress Prevention
Supporting Models and Concepts for Progress
- Working in Complex Environments Lean Culture
- ITIL® Continual Improvement Model
High-Velocity IT Objectives and Techniques
- High-Velocity IT Objectives
- High-Velocity IT Techniques
Techniques for Valuable Investments
- Prioritization Techniques
- Minimum Viable Products and Services
- Product / Service Ownership
- A/B Testing
Techniques for Fast Developments
- Basic Concepts Related to Fast Development
- Infrastructure as Code Reviews
- Continual Business Analysis
- Continuous Integration / Continuous Delivery (CI/CD)
- Continuous Testing
- Kanban
Techniques for Resilient Operations
- Introduction to Resilient Operations
- Technical Debt
- Chaos Engineering
- Definition of Done
- Version Control
- Algorithmic IT Operations
- ChatOps
- Site Reliability Engineering (SRE)
Techniques for Co-created Value
- Basic Concepts of Co-created Value
- Service Experience
Techniques for Assured Conformance
- DevOps Audit Defense Toolkit
- DevSecOpsPeer Review
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