Course description
This course will help participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Through our Telephone Etiquette workshop participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.
Recognizing the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this workshop a great investment.
Upcoming start dates
Suitability - Who should attend?
Entry Requirements
You don’t need any special equipment for this course, just a PC or Mac to watch the videos and a pen to take notes if you are using the eLearning modules. There are no pre-requisites for this training, hence anyone can attend.
Training Course Content
- Module One: Getting Started
- Module Two: Aspects of Phone Etiquette
- Module Three: Using Proper Phone Language
- Module Four: Eliminate Phone Distractions
- Module Five: Inbound Calls
- Module Six: Outbound Calls
- Module Seven: Handling Rude or Angry Callers
- Module Eight: Handling Interoffice Calls
- Module Nine: Handling Voicemail Messages
- Module Ten: Methods of Training Employees
- Module Eleven: Correcting Poor Telephone Etiquette
- Module Twelve: Wrapping Up
Course delivery details
Direct delivery via tutor-led training session, offering you interactive training in a small classroom setting or engaging eLearning modules. The sessions are packed with exercises and hands-on experiences, thus enabling you to translate what you have learnt in the course to the workplace and professionally.
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Lion Heart Consulting
LH consulting is your premier destination for accredited courses. Whether you are complete beginner or veteran looking to gain your professional qualification or up skill your soft skills, we offer a full range of courses. We consider that giving your...