Great Trainer

I liked how much psychology was in it

Richard is an excellent presenter

Engaging presenter

Clear effective training

Thoroughly enjoyable training, presented very well

The session was excellent

Excellent Trainer, very interesting and practicall

Great tutor

Brilliant

Having completed this Dealing with difficult people training course, our staff can now reduce the chances of conflict escalating whilst enjoying more pleasant outcomes.

Enjoyed this training course, training notes and overall experience for our staff was really motivating.

Really interactive course with helpful tips for dealing with difficult people effectively.