Course description
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce bring challenges and also opportunities for growth.
This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Effective Administration Skills, Office Management and secretary course is ideal for:
- Office Managers
- Executive secretarial staff
- Administrative Assistants
- Personal Assistants
Outcome / Qualification etc.
By the end of this Effective Administration Skills, Office Management and secretary course, you will:
- Prioritize their daily responsibilities to achieve maximum output
- Streamline their work practices and office environment
- Communicate effectively and assertively at all levels
- Understand their selves and others thereby improving interactions and relationships
- Use techniques to help them think creatively, solve problems, plan, and make decisions
- Manage a network of working relations.
- Organise and improve office systems.
- Communicate effectively.
- Manage time for yourself and others.
- Manage the performance of admin staff.
- Manage and present information.
- Improve written communications.
Training Course Content
Day 1
Programme Introduction/ Roles, Competencies and Personal Effectiveness
- Programme introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviours and values
- Emotional and Chronistic Intelligence
- Personal competence review
- Time management constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
Day 2
Managing Working Relationships /Communication Skills/Supervising Admin Staff
- Coaching and training colleagues and staff – skills of on-job training.
- Communication and listening skills – lessons from NLP.
- Developing a network of working relationships – influencing skills.
- People problems and stubborn employees.
- Building rapport.
- Criticism skills.
- Assertiveness and conflict.
- Practical motivation.
Day 3
Team Working, Communication and Meetings
- Team working and team roles.
- Briefing skills – giving, receiving and passing on.
- Organising, and participating in, meetings.
- Notes, minutes and follow-up.
Day 4
Managing Time/Desk Management and Office Technology/Writing Skills
- Planning and priority setting.
- Office layout and ergonomics.
- Managing the paper-load and developing paperless systems.
- Getting the best from office technology.
- Letter writing.
- E-mail efficiency and etiquette.
- Writing and editing reports.
- Proof-reading skills.
- Writing & designing presentation slides.
- Setting up/developing writing layout and style guidelines for the organisation.
Day 5
Handling Information & Budgets/Improving Customer Service and Systems
- Standards of information management – scheduling, filtering and digesting.
- Interpreting & presenting statistical information.
- Designing & using graphs.
- Developing customer service and systems – continuous improvement.
- Designing surveys, presenting findings and interpreting meaning.
- Fundamentals concepts of financial management.
- Monitoring budgets and variance.
- Action planning.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...