Course description
Office managementand Administration refers to the process of planning, organizing, guiding, communicating, directing, coordinating and controlling the activities of a group of people who are working to achieve business objectives efficiently and economically.
By exploring and developing management skills, leadership, effective communication, time management, recruitment, delegation, planning and organizing, office managers and senior-level administrators will learn how to significantly enhance their internal business processes. It will also help to improve external customer procedures and systems, ensuring their organization is working at maximum capability.
This Office Management and Administration Skillscourse allows participants to see clearly how offices can be run efficiently and effectively. Whenever we think of making or shifting a career there are many things that go through our minds. There are various career options and we often wonder which one can give us a platform to outshine.
This five-day programme allows participants to clearly understand how today’s offices can be run more efficiently and effectively.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
ThisOffice Management & Administration Skillscourse is suitable for
- Anyone responsible for the planning and organizing of an office environment.
- Personal assistants
- Support Staff
- Office Managers
- Executive assistants
- Supervisors
- Secretaries
- Team leaders
- Administrators
- Receptionist
- Administrative Assistant
Outcome / Qualification etc.
By the end of this Office Management and Administration Skills course, you will be able to :
- To understand the roles and responsibilities of an Office Manager
- To understand the function of an Office Manager as a leader
- To understand the challenges of leadership and determine your own leadership style
- To understand the different personalities within the team and how to motivate them
- To examine recruitment procedures to identify the competencies required for particular positions within the organization
- To ensure the smooth running of the office at all times
- To be aware of, and deal with, health & safety, and environmental issues at work
- To understand the importance of effective office policies and procedures
- To identify the most effective document management system, and adapt this to your business needs
- To learn to manage time more effectively, using planning and organizing skills and delegation
- To enhance communication skills in a multicultural workplace
- To develop and use effective assertiveness skills
- To learn how to deal with difficult people, manage upwards, and manage your manager
Training Course Content
Day 1
Your Role And Responsibilities As An Office Manager
- Competencies Of An Office Manager
- The Office Manager As A Leader - Organizational And Office Ethics - Your Personal Ethics
- Ethical Decision-Making Case Study
- Understanding Cultural Differences
- Understanding Different Personalities And How To Communicate With, Motivate, And Empower Them
- Examining Company Structures And Organizational Charts
- Recruitment And Selection
Day 2
Office Administration
- Office Layout
- Health And Safety
- Ensuring Smooth Office Operations
- Dealing With Paper Flow
- Document Management Systems
Policies And Procedures
- Why They Are Important And How To Communicate Them Effectively
- How To Write Them
- The Planning Process
- Setting Objectives
- Brainstorming And Mind Mapping
- Time Management
- Using Technology In Time Management
- Prioritising Tasks By ‘Urgency’ And ‘Importance’
- Identifying Time-Wasters
- Dealing With Interruptions
- Delegation Techniques
- The ‘Willing And Able’ Table
- Checklist For Effective Delegation
Day 3
Managing the equipment
- Computers, cabling, printers, etc.
- Telephony.
- Photocopiers, fax machines, etc.
- Vending machines and kitchen equipment.
- Understanding supplier contracts.
- Rent or buy decisions and other cost-saving opportunities.
Managing health and safety
- Legal requirements.
- Risk assessments.
- Accident reporting.
- Fire safety.
Day 4
Managing the equipment
- Computers, cabling, printers, etc.
- Telephony.
- Photocopiers, fax machines, etc.
- Vending machines and kitchen equipment.
- Understanding supplier contracts.
- Rent or buy decisions and other cost-saving opportunities.
Managing health and safety
- Legal requirements.
- Risk assessments.
- Accident reporting.
- Fire safety.
Day 5
Managing Communication
- How And Why Do We Communicate?
- Email Etiquette
- Non-Verbal Communication
- Barriers To Communication And Overcoming Them
- Gaining Attention And ‘Connecting With People’
- Listening Skills
- Understanding Assertiveness Techniques > Using And Evaluating Different Techniques
- Dealing With Difficult People And Challenging Situations > Role-Plays And Case Studies To Demonstrate, Practise, Evaluate, And Assess Your Overall Effectiveness And Areas To Improve
- Managing Conflict Effectively
- Managing Upwards
Managing the ‘out of office’ experience
- FM responsibility for homeworkers.
- Whose equipment?
- Health and safety issues.
Request info
London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...