Course description
An office where everything runs smoothly is very much essential for a business. Only then you can dedicate to focussing more on the core side of the business and develop it easily. Office management roles include receptionist, admin, personal assistant, secretarial role, etc.
The Certified Office Manager (COM) Training Course is a broad and interactive program tailored for those who are looking into developing effective managerial and administrative skills.
The course is highly practical and includes lectures, presentations and practical exercises that will enable course attendees to develop their expertise in Office Management. The goal of the training programme is to make you familiar with wide range of responsibilities and prioritisation techniques and increase your confidence as an office manager.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
The Certified Office Manager (COM) Training Course is ideal for:
- Administration Staff looking to become a Supervisor or Office Manager; existing Office Managers looking to enhance on the job performance and knowledge/skill base.
- A new supervisors, office managers and office professionals who manage processes and people,
- Anyone in an office managerial position or about to move into one.
Outcome / Qualification etc.
At The end of the The Certified Office Manager (COM) Training Course, you will be able to:
- Understand the range of responsibilities and skills required by the office manager
- Be proficient in professional Administrative management skills
- Value their role in an organization and experience greater job satisfaction
- Various approaches to use when dealing with the management of tasks, teamsand individuals
- Organizing skills to achieve tasks
- Develop office procedures for efficiency and effectiveness
- Manage a network of working relationships
- Communicate effectively
- Manage the performance of administrative staff
Training Course Content
Day 1
He Key Functions of an Office Manager
- Understand why your role is important.
- Key Duties and Skills
- What is an Office Manager? The role defined.
Setting Objectives
- Why are Objectives important?
- How to set Objectives for your team
- How to co-ordinate with higher level Objectives
Day 2
Communication
- Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
- Learn the importance of Assertiveness in performing your role
- Assertive versus Passive behaviour
Confidence Building – Get Your Own “can Do” Mindset!
- How to build your self-confidence and become a more effective Performer and Leader
- Lead through example
- Learn how to spread this confidence into the wider team
Day 3
Business Acumen
- Negotiate effectively
- Get the most out of your Budget
- Decision Making techniques
- Problem Solving
Handling Difficulty
- Manage Stress in yourself and the team
- Effective Conflict Management
Day 4
Leadership - Be a Great Team Leader; Discover How Your Team Can Reward You
- Delegation and Supervision
- Team Working and Leadership
- Motivation - how to find the magic touch
- Importance and application of Objectives in team and group dynamics
- Working well with colleagues
- Coaching as a tool
Day 5
Knowledge of Related Functional Areas
- HR (Human Resources) functions and activities
- Project Management and Planning -an overview
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...