Course description
Lean Six Sigma is a business approach to continual improvement which focuses on stripping out areas of waste from processes and minimizing product reduction. Lean refers to maximizing customer value and minimizing waste; creating more value for customers with less wasted resources. Six Sigma is the on-going effort to continually reduce process and product variation through a defined project approach.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Introduction to Lean Six Sigma training course is of interest to:
- All those working in improving their organizations. In particular, to executives, managers, and improvement team leaders and members, seeking to learn how to implement business improvement through Lean-Six Sigma concepts and processes.
Outcome / Qualification etc.
Upon completion of this Introduction to Lean Six Sigma course, participants should be able to:
- Understand the scope and breadth of a Lean Six Sigma initiative.
- Gain an understanding of what waste is and how to identify it so that it can be reduced.
- Become aware of variation and techniques to reduce it.
- Become familiar with the DMAIC team project model.
- Be aware of the infrastructure needed to support a Lean Six Sigma effort
- Comprehend the critical elements of the Six Sigma approach
- Recognize how poor quality harms business in a service environment
- Identify the new roles and responsibilities employees play in this approach
- Identify those processes that need improvement
Training Course Content
Day 1
What is Lean Six Sigma
- Lean Six Sigma Philosophy
- Lean Six Sigma Methodologies
- Quality defined: types and relationships
- Quality issues in the Service Sector
- The Cost of Poor Quality in Services
- Quality Organization, Culture and Roles
Day 2
Improvement Methodologies
- Value Stream Mapping
- Elimination of Waste
- The 5S's
- The DMAIC Project Cycle
- Lean Manufacturing philosophy: the "5 S"
- The Seven Basic Quality Tools
- Value Stream and State Maps: Improvement Id.
- Case example of Lean in Service Sector
- Phase by Phase implementation & tools
- The House of Quality: QFD
Day 3
Supporting Infrastructure
- Components in the Supporting Infrastructure:
- Leadership team
- Champions
- Black Belts
- Green Belts
- Project Teams
- Subject Matter Experts
- DMAIC Project Management
Day 4
Application and Outcomes
- Lean Six Sigma in:
- Manufacturing
- The "Office"
- Order Entry
- Warehousing and Distribution
- Combining Lean-Six Sigma
- Advantages of Combining Lean-Six Sigma
- Basic statistics used in Lean-Six Sigma
- Quality Process: Analyze, Improve and Control
Day 5
Case Studies and Simulations.
- Where Lean meets Six Sigma: concepts
- Case Study: Lean-Six Sigma; a fusion
- Case examples of Lean-Six Sigma in Service
- Simulation of data analysis in Lean-Six Sigma
- Simulation of Lean-Six Sigma implementation
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