Course description
It is vital to ensure that the facility is run safely and efficiently. It is also important to ensure that the needs of the shift teams are met in terms of personal wellbeing, personal development and team development. For a manager, shift supervisor or senior operator to be effective, he must be highly motivated and skilled in a broad range of technical and personal competencies
Multiple-shift operations can pose many challenges because of the potential for "disconnects" that can result in reduced throughput, higher levels of waste and increased levels of risk. Operating multiple shifts can be like running several different companies at the same time.
Each change of shift brings a new team of people with different skills, attitudes and objectives. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.
‘ Multi-Shift Operations, Best Practices’ brings together world-class practices from the leading companies, together with numerous, high profile case studies to equip shift supervisors and senior operators for this very challenging yet exciting role.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Multi-Shift Operations, Best Practices Training course is ideal for :
- Operational Managers
- Shift Supervisors and Shift Team Leaders
- Personnel Interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- HR Personnel and Those Involved in Staff Health and Welfare at Any Level
Outcome / Qualification etc.
By attending this Multi-Shift operation, Best Practicescourse you will gain the knowledge and skills to:
- ecognize and Appreciate the Issues Associated with 24/7 Shift Operation
- Procedures/techniques to deal with the problems
- Learn proven Best Practices in 24-hour shift management
- Create seamless inter shift communications
- Ensure best practice at shift handover
- Improve process reliability and plant capacity utilization
- Training and developing the shift team
- Dealing with the needs of shift team members
- Understand the pros and cons of various shift systems
- Understand the body clock, fatigue and fatigue countermeasures
- Implement Kaizen (continuous improvement) around-the-clock
- Review the operator interfaces (DCS, instrumentation) and learn how to avoid potential issues
- Use extensive, high-profile case studies to learn from incidents at other plants
- Create an Action Plan for continuous improvement back at work
- Efficient management of multi-shift operations
- How to make different shifts for the workmen
- Analysing the performance and exploring different shift schedules
- Analysing and creating an action plan
Training Course Content
Day 1
Understanding the issues associated with shift working
- Shift Working Self-Assessment - How does your operation measure up?
- Communication
- Continuity of operation and Consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
Understanding the issues associated with shift working
- Shift Working Self-Assessment - How does your operation measure up?
- Communication
- Continuity of operation and Consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
Day 2
Effective Communications, Effective Shift Handover & Continuity of Operation
- Deliver effective management communication to all shifts
- Improve shift leader-team communications
- Develop effective interfaces across shifts
- Best practices for effective shift handover and Start of shift meetings
- Teamwork
- Effective standard operating procedures
- Training and developing Shift Teams
Day 3
Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
- Evolution of the role of supervisor
- Training and developing effective supervisors
- Benchmarking performance of supervisors
- Understanding CI
- Workplace organization, 5S and TPS
- Management visibility/GEMBA
Day 4
Dealing with Fatigue, Pros and Cons of Different Shift Systems
- The body clock and circadian rhythms
- Causes of fatigue & Fatigue Countermeasures
- Ergonomics
- History of shift working
- Alternative Shift Schedules
- Analysis of delegates' shift schedules and issues
Day 5
Dealing with People Issues on Shift
- Managing performance
- Dealing with poor performance
- Improving Motivation and Counseling
- Discipline
- Consistency of approach
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...