Course description
Leading and managing services within large complex systems is challenging. The problems facing organisations are so complex that they defy simple solutions, and leaders are often trying to navigate many competing and conflicting challenges and relationships when making decisions.
Systems thinking is an approach to problem-solving that views ‘problems’ as part of a wider, dynamic system. It is the process of understanding how things influence one another as part of a whole.
Systems Thinking in Analysing Problems training course shows you how to investigate systemic problems and to facilitate system-level solutions, and how to find real, lasting solutions to complex problems.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Systems Thinking in Analysing Problems Training course, is ideal for:
- Senior personnel in technical, HR and operational departments
- Professionals in technology intensive sectors
- Professionals seeking to influence the outlook of those they report to
- Professionals seeking to change the method of working of those reporting to him/her
- Personnel seeking to enhance their analysis skills
- IT Project Management professionals
- Engineers needing to grapple with the complex business conFixed
Outcome / Qualification etc.
At the end of the Systems Thinking in Analysing Problems Training, you will be able to:
- Understand the language of Systems Thinking
- Look at problems from the perspectives of multiple stakeholders
- Explore some analytical tools and techniques
- Learn how to use one methodology of approach
- Practice techniques that are used in this methodology
- Be able to judge which may be of most use in specific circumstances
- Participate in groups exploring familiar and new problems
- Evaluate potential actions against organisational requirements
Training Course Content
Day 1
Introduction to System Thinking
- Introduction to systems thinking
- Complex problems and complex system solutions
- Difficulties and Messes
- Recognising complex systems
- Introduction to systems thinking
- Worldview and Perspectives
- Stakeholder analysis
- Systematic and Systemic
Day 2
Analysis Methodology - Understanding
- Causal Diagrams
- Influence Diagrams
- Multiple Cause Diagrams
- Deciding upon a system of interest
- Drawing sign graphs
- Analysing causal diagrams
- Feedback loops and system archetypes
- Criteria, measures and indicators
- Key performance indicators:
- Cycle time
- First pass yield/First time OK
- On-time delivery
- Interpreting measures
- Systems thinking and process mapping
- Root cause analysis
Day 3
Systems Thinking Tools
- Growth vs. sustainability mind-set
- Creative insights
- Structural diagrams and visual thinking
- Mapping actors, stocks and flows
- Multiple cause diagram and soft systems methodology
- Understanding dynamic systems and co-evolutionary changes
- Understanding feedback loops
- Systems thinking and process improvement
Day 4
Problem Resolution - Deciding & Acting
- Overview of Modelling
- Setting system boundaries
- Evaluating Potential Actions
- Decision-making tools:
- Multiple Criteria Analysis
- 5 Ws & 1 H
- SWOT
- STEP/SLEPT/PETSTLE
- Porter’s Five Forces
- CDAM
- Multivoting
- Pariwise ranking
- Force field analysis
- Reality Checks for Practicality
- Project managing change
- influence and persuasion
Day 5
Case Studies - Putting theory into practice
- Applying the methodology to real problems
- Presentations
- Evaluation and discussion
- Commitment to action
- Agree next steps
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...